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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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SJW vs Bank Of Scotland


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Sent of my request for full statements and asked them to explain the charges, received the info back within 2 weeks.

 

Have calculated the total, and in 5 years, its only £272, not as much as most people on here, but its better in my pocket than theirs:)

 

Will be sending the prelim letter later today requesting a full refund. Hopefully it will soon be with me:D

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Sent of my request for full statements and asked them to explain the charges, received the info back within 2 weeks.

 

Have calculated the total, and in 5 years, its only £272, not as much as most people on here, but its better in my pocket than theirs:)

 

Will be sending the prelim letter later today requesting a full refund. Hopefully it will soon be with me:D

 

Good chance they'll settle. Remember don't accept anything less than FULL settlement of the charges. I would also claim contractual interest, which you can claim from this point forward.

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Going from personal experience, you'll probably be offered a partial refund, then maybe an increased partial refund, and if / when you take it to Court - they'll pay out on the lot.

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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  • 2 weeks later...

received a letter from the bank today, it says that they are looking into my issue regarding the charges, and that they will respond to me within the next 4 weeks:rolleyes:

 

Will wait and see what happens now, although I dont think 4 weeks is reasonable, maybe wait the recommended 2 weeks then LBA them;)

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stick to your timescales, do not be sidetracked by the timescale they want to work to. This is your claim and your timetable, carry on with the format and you'll do fine.

 

Good Luck

 

T

I will not be held liable for any advice/comments given... if in any doubt please consult professional advice.

 

HBOS Acc1 - Small Claim Filed 31/07/06 - WON -21/8/06 - MCOL -06/09/06 - WON 13/09/06

 

HBOS acc2 -Small Claim Filed 02/08/06 - WON 13/09/06 - Round 2 Prelim Letter sent 14/09.06 - LBA sent 27/09/06 - MCOL 16/10/06

 

HBOS acc3 Prelim Letter sent 14/09/06 - LBA sent 27/09/06 - MCOL 16/10/06

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  • 3 weeks later...

Was originally sent a letter saying they would get back to me within 4 weeks.

 

I cant believe that 4 weeks has passed since I sent it, I was prepared to LBA them after 2 weeks, where did the time go:?

 

Sent them the LBA yesterday, will hopefully receive a letter from them soon

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Finally received a letter from them offering me £68, which is exactly 25%.

 

The letter is long winded, and basiclly says, we have incurred costs, and need to pass these on, its your responsibility to keep your account in good order, we can close your account etc etc.

 

Seems like a bog standard letter to me:mad:

 

I am not accepting that amount, so will contact them and confirm my LBA still stands, and that they have 2 weeks to refund the costs in full, or we will be going to court:)

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  • 2 weeks later...
  • 1 month later...

Have been away on holiday, so a bit behind with this case.

 

I have been sent a letter, it says im getting nothing back now, not even what they offered.

 

I now have to take them to court, im based in scotland, so cant use MoneyClaim.

 

Has anyone done this in scotland, if so, can you give me a few pointers;)

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