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    • Hi all, I purchased a car in January from Big Motoring World Leeds. At the time of sale I was shown a tab on the salespersons computer marked 'service history' and I was able to take comfort knowing that the car had been serviced on 3 occasions as the date, mileage and company was there on screen. Being a 3 and a bit year old car that, in my mind, constituted full service history 🤷‍♂️ Anyway, collected the car a week later. Once home I settled down to through the book pack etc. Opened the service history booklet and it was completely blank. In addition there were no invoices detailing that any services had been done. I duly contacted BMW and asked them to supply me with proof of service history. They responded saying that on their 'vehicle documentation checklist' I had ticked and then signed to the fact that I had seen the service history and that I was happy with it. I dug out this checklist and what it actually states is 'seen service history online' which I had in the showroom. BMW seem to think that this satisfies their responsibility in providing service history. The reality is that I don't have any proof that the vehicle has ever been serviced! For my own peace of mind I ended up paying for a service that satisfied the manufacturers maintenance schedule to the tune of £330. I even complained to the finance company that the vehicle contravenes the Sale of Goods act 2015 as l, in effect, ot is not as described. Amazingly they weren't interested and instead I just got an email stating that it's not illegal to sell a vehicle without service history and that servicing costs were part and parcel of vehicle ownership. I've since complained to the ombudsman and am awaiting to see if they can help. I have no issue with the car but the treatment and customer service has been the worst I've ever experienced. I don't really know what to do next as I really do feel aggrieved that I've had to pay to service a car that should have already been serviced. Can anyone point me in the right direction please? 🙏
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hi again all, below is another email they sent me, I just don't want to get in trouble or things to get worse with this crowd but I am taking your advice here. Anyway advice would be appreciated.   I am contacting you again after having tried to contact you both by email on 03/04/2024 and 10/04/2024, and by telephone on 10/04/2024 and 17/04/2024 to discuss the matter in relation to the regularization of the SOLIDWORKS case against xxx our company.   This is an urgent legal matter. Please contact me at your earliest convenience - +44 2921 920 296.    If we do not recieve a response before 24/04/2024, we will assume that you are not willing to settle this dispute amicably. The case will then be referred back to our client with whom, ultimately, the final decision lies on the enforcement of their intellectual property rights.    Yours sincerel y, Rhys
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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link/kearns claimform - Old Morgan stanley Card - chasing again - now stay lifted - i'd moved!!


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Hi All,

 

I have a Barclay card as above,

I am paying every month by DD not in areas no late payments paying just over the minimum can not afford any more

 

they keep upping my interest rate 28% NOW,

how can they justify this when the bank rate is at an all time low,

 

I feel like I am being robbed but can not do anything about it,

I don't have the cash to pay the balance in full.

 

Any suggestions on how to get them to stop with the interest rate rises.

 

 

thanks

 

 

El

Edited by dx100uk
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Guest Gordons Barking

Consider the CCA route if the debt is large and you can not envisage paying it off. You will probably have a low credit scoring pay off being more money in your pocket if there is no agreement. Are there any charges you can claim back.

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Hi Ellis,

 

Have a look at the first few letters here - http://www.consumeractiongroup.co.uk/forum/debt-bailiffs-advice/20758-creditors-dcas-letter-templates.html

 

Send the one you feel most appropriate for your circumstances.

 

Just so you're under no illusions, BC are usually unwilling to accomodate requests like this but you have to try.

 

If they refuse, there are alternatives you can look at, for instance you can check to see if they have a valid Credit Agreement.

 

If they don't, in theory, you can repay the loan at a rate that suits you without any more interest or charges being added.

 

In practice, it's not that simple with BC. :mad:

 

:)

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Hi All,

 

Well, received a response to my request to lower the interest rate which was refused,

replied to email asking for the justification for the increase which I think is very unreasonable.

I veiwed my account on line and noticed they do not state the rate they are charging you on there.

 

Here they are trying to entice pepole to take out their cards with 12% interest rates yet charging existing customer rates more then double this surely this must be able to be challenged. I hope when we come through this financial crisis people remember the Banks/Credit card companies that took the .. and give them a very wide birth.:-x

 

Seems to me that to compensate for the fact they can not longer dish out the credit to all and sundry they are going to fleece they ones they already sucked in.

 

Thanks for all your advice let's see what they come back with.

 

I think I might just email them every day with a one line question as to why they are robbing the poor to pay for their sorry mistakes in the banking industry anyone got a group email address.;-)

 

Would love to start a chain email to name and shame.

Edited by dx100uk
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  • 9 years later...

Theyre stalling. Remind them they have 12+2 and the money was sent, and the time is ticking. Then ignore until they provide the CCA

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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You DON'T respond, they know the rules.

 

Keep their foolish response safe, then when they flog it on, you have the new clowns over a barrel.

 

NEVER tell them that they have failed. IGNORE them. (IMO)

 

Otherwise you encourage the clowns in a game of pointless letter tennis.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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already answered in post 7

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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pers i'd ignore them until/unless your get a PAP letter of claim

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If they failed to reply to the CCA reply, that's their problem. They're in default of a valid CCA Request and cannot take further collection action until they comply with the request.

 

When did you last pay BC or any DCA toward this a/c.

 

I agree with DX - just ignore the begging letters for now.

 

:-)

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Last payment was about 18 months ago I think.

 

it doesn't matter that they say the fee was not sent?

 

I have a reciept for the postal order which states the id number didnt think to take a pic of the actual order.

 

Thanks for the advice

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If last pay't was 18 months back, the a/c isn't Stat Barred for another 4.5 years.

 

When was the a/c defaulted by BC.

 

:-)

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not listed on your credit file?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Ellis,

 

Is this a/c still showing on your CRA files.

 

When were you first persistently unable to meet the minimum required payments for the a/c.

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Oops, missed DX's reply when I posted my Q's.

 

:oops:

We could do with some help from you

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  • 2 months later...

Received another letter today giving me seven days to propose a payment plan or they will proceed with legal action.

 

I have wrote a simple reply saying please find enclosed a copy of my CCA request together with a copy of the receipt for the postal order sent with it.

Is this my best course of action?

Thanks

 

Ok thanks will ignore this letter. I got it ready but haven't posted as wanted to ask on here first.

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post 17

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Ellis,

 

Just so we're sure, please confirm what the "letter of claim" said briefly.

 

:-)

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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It's from Kearns Solicitors.

Headed letter of claim gives outstanding amount assignment date.

Date agreement started.

 

Demanding full payment.

If unable to pay complete attached reply form and financial statement. Gives 30 days to reply

. Letter dated 17th Nov. 2017

Sent them a cca on 4th December.

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