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Paying for faulty return/replcement postage?


MulderMan1013
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Hi, I purchased a new AC adaptor for my laptop from an online site in August of last year.

 

In November it went frayed at the end of it, so I emailed them with a picture of it, and they agreed to replace it. All I had to do was send it back to them, and pay for postage for a new one to be sent out.

 

"And I'm afraid you need to pay a mount of £4.00 as the postage for the replace order ...., as it exceeds 3 months.

 

Would you please pay for the postage to the following payment link by inputing your order number..."

 

Ive not bothered to send it away yet, as I dont really use the laptop anymore and its not my highest priority.

 

Im not a scrooge, but would rather not pay two lots of postage and packaging if I didnt have to, just not sure where I stand really.

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Agree with Conniff - just to point out, it sounds like the seller is referring to their own standard return policy. There is nothing in the regs about such a timeframe where the return is for a fault or other breach.

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