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    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
    • In anticipation of lodging my court claim next Weds 1 May (14 days after advising P2G that was my deadline for them to settle my claim) I have completed my first draft POC as below: Claim Claim number: xxxxx Reference: P2G MAY 2024   Claimant xxxxx   Defendant Parcel2Go 1A Parklands Lostock Bolton BL6 4SD  Particulars of Claim The defendant has failed to arrange for the safe delivery of the claimant's parcel containing a 8 secondhand golf clubs (valued at £265) that was sent to a UK address using their delivery service (P2G Reference xxxxx). The defendant contracted Evri to deliver the parcel (Evri Reference xxxxx) and refuses to reimburse the claimant on the grounds that the claimant did not purchase their secondary insurance contract. The defendant seeks to exclude their liability in breach of section 57 Consumer Rights Act. The secondary insurance contract is in breach of section 72. The claimant seeks reimbursement of £265, plus P2G fees of £9.10, plus postage costs for two first class letters to P2G of £2.70, plus court fees, plus interest. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from xxxxx to xxxxxx on £276.80 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of £xxxx   Details of claim Amount claimed £276.80 I look forward to your thoughts and comments guys! As ever, many thanks - G59    
    • Hmm, that's strange how they got my email then.  I assume the below is ok to send to DCBL, Nicky?  Hello, I am writing regarding our ongoing dispute and the upcoming court claim reference xxxxxxxx. To ensure fairness and transparency in our communications leading up to the court hearing, I request that you use postal mail exclusively for all further correspondence related to this claim. Please refrain from sending any communication or documents via email. Thank you for your understanding and cooperation. If you have any questions or need clarification, please feel free to contact me via postal mail at the address provided above. Yours sincerely, xxxx
    • In the SAR, I received the original application, lots of computer print outs, yearly statements from 2013 and the new emails regarding my complaint. They sent me a £50 cheque after I chased them for the SAR after the 30 days. They said they was waiting for me to respond to an email (which I never received) before sending the SAR
    • classic P2G. I'm sure dianne and Lesley will pop an email to you at some point.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Checking Your Meter - Watchdog Report


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Guest Blessy

Is there anyway of checking whether you are being charged a higher rate for electricity?

 

I have just posted this query on another part of the forum.

 

My ex-tenant used to pay by prepayment tokens.

 

When he calculated he had paid £3000.oo for 18 months usage, he requested a meter to be installed.

 

However, his bills seem excessively high for a 2 up 2 down terrace house.

The property had night storage radiators in 3 of the rooms, it had an immersion heater ( that wasn't left on all the time) and he was a sole occupant.

 

He now tells me he regularly received high bills eg £1400.00.

When he left in March and gave his last reading he was billed £800.00 and he has just received another bill for £500.00.

 

Apparently Npower were less than helpful and suggested it was the immersion heater that was expensive.

They asked if he had a fish tank as they were expensive to run!!

 

I think the meter has been set to the same rate as he was paying on the prepayment tokens.

 

Which will still be a problem, even with a new energy supplier.

 

I have been sent an estimated bill, which will need some adjustment but not much and it is £249.00+ for 2 months during which time the property was empty,

had one heater in use for about a month and the lighting.

Any advice gratefully received.

 

Blessy

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Guest Blessy

Thanks - the quote is a useful starting point but do you have any idea how I can begin to sort this out ? Is there any energy suppliers code that they may be breaching ? Anything would help -many thanks

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  • 4 months later...
I've got a new Prepayment Meter for my gas and don't recieve any gas bills at all is their a way I can check my gas usage :)

 

You should have been left an instruction booklet which shows you how to read all the facilities available.

If you haven't got one, ask them for one.

 

You can't break the meter, so go have a play with the buttons and see what it tells you, you will be amazed.

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  • 1 year later...
check your meters for the time, a lot of people will be very surprised.

 

 

Can I just ask what problem the time being wrong on the meter can cause, the time on my meter is well out.

 

Thanx

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Can I just ask what problem the time being wrong on the meter can cause, the time on my meter is well out.

 

Thanx

 

 

Some people have economy meters where there are different rates for different times.

 

For example I have a cheaper rate between 11pm - 7am summer and 12 midnight to 8 am winter (or it could be the other way round - cant remember) But if the clock is wrong then I might get charged the higher rate.. I doubt somehow it would ever be the cheaper rate for a longer period :)

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