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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Northern Ireland, Ulster Bank Customers


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Hi

 

I know that the Ulster Bank in Northern Ireland is owned by the Royal Bank of Scotland. Are we covered by the English laws you mentioned in the FAQs? Are there separate laws for Northern Ireland?

 

Has anyone who has an account with the Ulster Bank tried to reclaim their charges?

 

Thanks

Applicable law and jusrisdiction depends on where the contract was made.

 

The law realting to disporoportionate penalties is the same throughout the UK + NI. Procedure and small claims limits differ.

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  • 2 months later...
Hi

 

I know that the Ulster Bank in Northern Ireland is owned by the Royal Bank of Scotland. Are we covered by the English laws you mentioned in the FAQs? Are there separate laws for Northern Ireland?

 

Has anyone who has an account with the Ulster Bank tried to reclaim their charges?

 

Thanks

 

I have just sent of my DPA letter to Ulster Bank, asking for all charges for the last 6 years.

 

The laws apply equally to N Ireland, you take Ulster bank (not RBoS) through the small claims process in the NI Court Service. Maximum claim for small claims is £2000. I've searched the boards for other members' action against Ulster Bank, and haven't found any yet, although a few NI members have taken English banks (Abbey and Halifax I think) through the NI courts.

 

Just to complicate my case, I actually now live in Scotland. I'm hoping Ulster will settle before it comes to court action, as I'm unsure whether I can take them through small claims in Belfast when I live in Scotland. The maximum claim in Scotland is £750, and I anticipate my bank charges are in excess of that. I will cross that bridge if I come to it, but am determined to follow this through to a conclusion!!

Ulster Bank

Paid in full Jan 2007, £2266.00

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I have just sent my DPA to the Ulster bank (6/6/06) and await their reply with some interest. Just happy to be able to do something.

 

(They do not like it up 'em!):D

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  • 1 month later...

hi jeremy, will be interesting to see how your case goes as i will in due course challenge ulster bank

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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