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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Requiring BOS Bank Statements


weirgo
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Hiya,

 

Im sending mine off also today to BOS, Halifax(mortgage) and Barclaycard. I will wait and see if they request payment for this service. I am sooo nervous about the whole thing really :?

 

Kaz

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Halifax (mortgage), Barclaycard and BOS DPA letters.

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I sent mine off on Friday so i am hoping to get a reply this week will keep you posted as there's not much on here for BOS i was hoping someone else might have got a bit further just to see what BOS's reaction is to it all

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Hi

 

I had phoned to request six years of bank charge fiqures, about 10 days later I got a letter stating there was a £5 fee for copy statements. I phoned again to make sure it was £5 for all the statements not per one, which it is. Three huge envelopes dropped through my letter box this week and I am now adding up the fiqures. Easy so far!

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Hiya,

 

That is really quick! Hopefully barclaycard and Halifax are quick to. Im curious to seeing how much it all comes to. Keep us posted in your progress as its good to hear from other BOS customers to see how they are getting on with it all.

 

Kaz

Sent

 

Halifax (mortgage), Barclaycard and BOS DPA letters.

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I hand delivered my request to my branch, that was on 06/03, no reply yet . I asked for details of the charges etc, not statements.

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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Don't Bother with the DPA for the BOS. Call them, I think it's 08457213141. I sent a the DPA letter last week still not arrived! Phoned tonight because I got charged £58 for 92p over my overdraft! Whilst complaining asked about my statements, girl v. helpful said she would send out my statements from Jan 2000 for a fiver!

 

Do it that way! £1 for registered post, cost £4 more to make sure you get statements.

 

Roll on! Call my lawyer!

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Sent DPA letter on 8 March to BOS and received a print-out of charges on my account today (23/3/06)

 

Never offered £10 and was not charged anything.

Royal Bank of Scotland - Settled - Full Amount

GE Money - Settled - Full Amount

Tesco Personal Finance - Settled - Full Amount + Interest + Court Costs

Clydesdale Bank - Settled - Full Amount + Interest + Court Costs

Clydesdale Bank - Pre June 2005 Charges - Settled - Full Amount

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Sent DPA letter on 8 March to BOS and received a print-out of charges on my account today (23/3/06)

 

Never offered £10 and was not charged anything.

 

Ditto, just need to find time to go through them all now

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

S.A.R. sent 06/10/06

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