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Just thought i would put this up here in case it helps others.

 

Bought a washing machine in 2005. Worked really well until it broke down last week. Called B&Q and asked them for a refund as it had not lasted 6 yrs. I used the sale of goods act.

 

They came back and said it was not under warranty and that I would not be able to get a refund.

 

A call to their manager and a detailed explanation of the SOGA and how it workds got me a refund of £100. The washing machine was £150 (got a discount and used Dads over 60 card ;)) so i have received 2/3rds of my money back.....very happy!!

 

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