I origionally sent off my S.A.R back in March this year and eventually recieved it late July. But it didn't include all information so i sent the Non compliance letter to which i have finally recieved a reply too.

Can anyone please take a look at it and let me know what you think and what my next move should be, As i feel this could be classed as blackmail

Thanks AL

http://i157.photobucket.com/albums/t...ments105-1.jpg

http://i157.photobucket.com/albums/t...ments105-1.jpg

LOL you have posted the same page twice, but you need to add up how much in charges you are owed minus how much the account is overdrawn, and then add on the £250 you are going to get when you complain to the Banking Ombudsman at the retaliatory factor by which they have closed your account, is it an account that you use every day, if not and the figures add up, I would be inclined to leave it, but make sure that you tell them that you withdraw also any right for them to process your data.

Hi, Sorry I didn't realise the second half of theletter is on this link

http://i157.photobucket.com/albums/t50/jensenjaredaholic/Documents106-1.jpg

The whole balance is charges, I don't owe them a penny. then the £250 for the complaint plus for the contractual interest aswell it almost doubles the amount i'm owed.

It's a bit of along story

When i had to give up work last year due to Ill Health i sent them a letter asking if they would consider writing off my overdraft as i was unable to pay it. I recieved a letter a week later to say that i needed to find a new Bank within 14 days and that all Direct Debits had been cancelled.

So i found another account but because RBS put a default on my account and i have a couple of others from various complaines i could only get a basic account.

Anyway a few months later i got a letter telling me i owed them nearly £2000 in charges. And it's been in dispute ever since.

The account is still open and i will need to use it once the charges have been cleared that's why i don't want them to close my account. If my new account wasn't a basic account i wouldn't of bothered about them closing it but i need to use my card to have my food shopping delivered and to pay bills and other things online etc...

What do you suggest i should do

Thanks

AL

Bump - Can anyone give me any advise on what i should do next

Thanks Al

Hi Animal Lover

I tend to agree with you that this is a poor attempt to get you to reconsider your proposed reclaiming exercise. My advice would be not to sign and agree to this, however you have to consider whether the amount you are reclaiming significantly outweighs your overdraft amount. If it doesn't, you need to think about how important the principle of reclaiming is to you.

Have you got all your statements for the period requested in the SAR? If not, you need to send them the next letter which I think is a default letter in the templates library. If the non compliance relates to other documents, what have you requested from them?

If you have got all your statements you need to go through them with a fine tooth comb and highlight what you think are charges. When you've done this come back and post the update and someone will help with the next step.

Hope this helps

Hi,

the balance is all charges and then with the contractual interest on top it more than clears the account.

I have all my statements i just need a copy of my default notice and letters they have sent and recieved.

I sent my original claim in 2 months before the court case started and i also need the letter that proves they cancelled the D/D that lead to the charges to prove it was the banks fault then i don't have to wait till the case is finished.

plus on top of that i want to use my card again ihate having to go to the cash machine everytime i need something when i could of just paid on my card

i've had alot of Defaults on accounts without notice so that's why i have only got a basic account with Abbey but i'm disputing all of them so i'll probably switch banks if they get removed anyway.

I noticed on the bottom of your post the details of your claims with RBS. How hard was it to claim and get the Conctractual Interest?

Thanks

AL

bump - can anyone help me please

I have personally met Mr Algar in relation to an insurance matter with Directline, You will also most likly come across a Mr Rudellis who is above Algar if you do not go along with his wishes.

Both of which will make it thier absolute lifes work to get thier way.

As has already been suggested, if what you owe is around what you are trying to claim then just go along with them and settle it, but i'd try to work a deal and request they clear any defaults against you.

You can still get an account that will give you a card to buy your shopping, if you really can't find one then there are loads of prepay card options about.

I spent 2 years battling with them and others in the RBS group and even with the help of the FOS still got nowhere.

Hi Pat-Uk,

Thanks for your reply

RBS owe me more than the balance with the Contractual Interest it doubles the amount owed.

I've had a prepaid card before and you can't use it in all shops plus there was never any shops near me to top it up plus i also don't see why i should have to pay to get and use a prepaid card when i've got one i could of used if it hadn't been for the charges that aren't mean't to be there.

When i get the rest of the information i need i'll be sending my request as a Financial Hardship Claim so i'll see how it goes first then decide what to do.

I'll contact the ICO regarding my lack of S.A.R and i'll look on the Banking Ombudsman to see how they can help me.

Thanks

AL

Can anyone please give me some advise on what to put in the letter to RBS about not closing my account.

I have to reply by the 4th November

Thanks

AL