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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Data retention - rbs


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Just for your info - after a lenghty battle with rbs I ended up with all my statements back to 1989. They do have the information........

 

If any one wants the final letter which worked PM me....

Stage 1 - RBS SAR sent 05/03/07

Statements recieved 25/04/07 - £1483 + £88 o/d int

LBA dpa sent requesting ALL data held 09/04 with original 40 day timetable..

Clock is ticking........;)

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To PM you would be a breech of site rules, but please post the letter on the open forum or to site team who may be able to post it in the Templates section of the forum. Very Good information there.

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Got nowhere with RBS when I did SAR.. only got statements and after complaining this very strange reply which I still do not understand to be honest - or understand their reasons for sending it....

 

Data Protection Act - Subject Access Request

 

Thank you for your letter....etc.. please find enclosed:

 

1. Copy statements enclosed

 

2. Under the terms of the Data Protection we are not obliged to disclose information in the following circumstance;

 

35. Disclosures required by law or made in conncetion with legal proceedings etc

 

(1} Personal data are exempt fro the non-disclosure provisions where the disclosure is required by or under any enactment, by any rule of law or by the order of a court.

(2) Personal data are exempt from the non-disclosure provisions where the disclosure is necessary -

(a) for the purpose of, or in connection with, any legal proceedings (including prospective legal proceedings), or is otherwise necessary for the purposes of establishing, exercising or defending legal rights

 

3. Manual intervention

 

When items are presented for payment and covering funds are not available, manual intervention does not normally take place. However, if it does, it is part of a routine procedure and we are not required to make any record or note of the action that was adopted. therefore, no notes relating to manual intervention would exist.

 

and this

we have been unable to provide you with a copy of the original application, as this is no longer on our file. I would refer you to the contents of our letter dated ..... from......... This explains we have met our obligations under s&* (1) to provide a copy of the executed agreement and that we are satisfied that what was provided complied with the Regulations expressly made for controlling what is a 'true copy'.

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(1} Personal data are exempt fro the non-disclosure provisions where the disclosure is required by or under any enactment, by any rule of law or by the order of a court.

 

There are certain instances where personal data is exempt from being disclosed, such as National Security, Crime, Health, Education, Social Security etc. What Section 35 means is that a court can order disclosure of data that would otherwise be exempt.

 

This has absolutely nothing to do with bank charges whatsoever. They are trying to blind you with science

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Got nowhere with RBS when I did S.A.R - (Subject Access Request).. only got statements and after complaining this very strange reply which I still do not understand to be honest - or understand their reasons for sending it....

 

 

we have been unable to provide you with a copy of the original application, as this is no longer on our file. I would refer you to the contents of our letter dated ..... from......... This explains we have met our obligations under s&* (1) to provide a copy of the executed agreement and that we are satisfied that what was provided complied with the Regulations expressly made for controlling what is a 'true copy'.

 

In effect they are saying that we have no signed original agreement but we have recreated one for you under a different legislation.

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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Yep, have to agree with Michael Brown they are trying to hide behind a misinterpretation of the DPA.

 

You are legally entitled to the manual intervention information, but you won't get it out of RBS. I've had the sheets from another institution (Citi) and they clearly show that penalty charges such as "late payment" and "over the limit" fee's are entirely automated thus costing them next to nothing.... of course they aren't going to give prospective claimants that kind of evidence.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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do I ahve to be specific when complaining to ICO about RBS breaching the Data protection Act or can I just quote the response from RBS and 'hope' that the ICO will realise which part of law that will protect / support me?

 

It's a bit difficult making a complaint when i don't have a particular reference / clause to refer to whcih counters RBS's comments......... does that make sense?

 

Any suggestions on a reply to RBS in the meantime to shake them up a bit? I know many people say not to bother but I think if I can show I'm perservering then the ICO will actually be more sympathetic to the numerous attempts I have amde and hopefully be peeved off with RBS for their obstruction?

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