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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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sarahh117 V RBS


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well its been 14days since i asked for the money back,i sent copys of all my charges and the letter stating they have 14days,before i take action,so could sum one tell me if this is the right time to go ahead with moneyclaim,ive not had one letter back regarding the letter i sent to them,please help

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Hi Sarah,

I am sure someone will be along to help shortly,i just wondered when i read your post,Did you get receipts from RBS for your letters,my branch responded within 2 days ( paisley head office branch),,,just a thought

 

Good Luck

 

Stewart

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Sarah,

If you have not got receipts for your intro letter,they could easily say,they have not recieved them,i am new to this as well,but from reading the forum everyone seems to advise get a receipt,i know what you mean it is a bit nerve wracking,personally i would phone them and ask if they recieved your letter,at least them you would know if they are just trying to stall you.But dont panick,wait to you have had feedback from some of the experienced people on the forum,there is a lot of knowledge here.Keep me posted how you are getting on and i will do the same sounds like we are at the same stage

 

regards

Stewart

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Hi Sarah,

 

Is that your first or second letter, if you read the step by step guide, you should've sent a preliminary letter giving them 14 days, and then a LBA giving them a further 14 days.

 

If it was your first don't worry just send the LBA by recorded delivery or hand deliver it and get a receipt.

 

Stacy

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

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The letter i sent is the first ive sent,ive just rang the bank,and they said it would have gone to there legal department,i asked for there num and they said they didnt have it,yeah rite i thought,the letter i sent was stating how much they had charged me,and i gave them 14days 2 get back to me,i dont wnt sound daft but which is the LBA,n do i send that 2 my branch? thanks sarah x

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ive just had a look at the lib,and noticed what ive done,ive sent the LBA first,crimes i hope its goin be ok,ive just read then as they av gone down the list,so it looks like ive jumped infront,if any1 can help me out then i would be realy happy thanks sarah x

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I'd just send the LBA again giving them another 14 days , then they've had the recommended 28 days notice! Send it recorded or get a receipt for it this time!

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

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I agree completely with StacyMason, send the LBA again, so long as you are seen to be allowing the banks reasonable time, the Courts will 'be on your side'!

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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