Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


Results 1 to 2 of 2
  1. #1

    Default Advice needed for MINT

    Hi.
    I wonder if anyone can give me any advice regarding my mint credit card charges. I first sent a preliminary letter at the end of last year and they wrote back offering me a fraction of the charges I had requested be refunded. Life then got incredibly busy and I didn't take it any further.
    Last week I got around to writing again and they have replied with their original offer and say

    "In line with the Financial Ombudsmanicon Service's guidelines, you have a period of six months, from when you first brought this matter to our attention, to resolve your concern. This period had now elapsed.
    ...Please be advised that we will not respond further to any correspondance relating to this matter."

    They have credited my account with the original offer. Is this as far as I can now take it, as they say, or can I continue and hopefully get the whole amount refunded?
    Any advice would be gratefully appreciated, elly67

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  2. #2

    Default Re: Advice needed for MINT

    Hello and Welcome, elly67.

    Send them one of these letters and continue with your claim.

    http://www.consumeractiongroup.co.uk...ng-offers.html

    Regards.

    Scott.

    Any advice I give is honest and in good faith.
    If in doubt, you should seek the opinion of a Qualified Professional.

    If you can, please donate to this site.


    Help keep it up and active, helping people like you.



    If you no longer require help, please do what you can to help others

    RIP: Rooster-UK - MARTIN3030 - cerberusalert
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