Marc Gander - The Consumer Survival Handbook

A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.


Patricia Pearl - Small Claims Procedure - A Practical Guide

An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1

    Default Whistleblower: 'RBS trains staff to lie'

    Hi, I have issues on another thread and I've no dealings with RBSicon, but came across this; Whistleblower: RBS trains staff to lie and halt PPI cancellations | This is Money, "RBS trains its advisers to tell customers seeking to cancel PPI on their credit cards that they were being transferred to another department. Often the adviser is actually transferring them to the colleague sitting next to them". As a 'goodwill offer', advisers are then instructed to persuade clients into accepting a two-month 'free trial' of the insurance policy to placate them; however the free trial was in effect only for one month as the policy had until recently a 30-day cancellation period."

    For going through these motions and preventing a customer from cancelling their PPI, advisers are allegedly paid 5 in tax-free shopping vouchers. Then could earn up to 500 worth of these per month. This compares with 1 for retaining a customer looking to cancel a current or savings account.

    The FSA declined to comment, but said it takes all allegations against regulated companies seriously. RBS said the matter is 'the subject of an ongoing investigation'. If it gives RBS customers some clout, all well and good. Regards, Bill.

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  2. #2

    Question good friend

    Bump! thx !


Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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