If anyone has any information regarding the internal "router account" used by RBS CMS in Telford could you post or pm me please.

Also can any bank staff confirm that the following practice below went on.

"creative accounting"

"Thinking back to when I worked in the banks as a Financial Adviser in the early 90's, this 'moving' of debt accounts went on all the time. Although I wasn't involved in day to day banking, I did keep my ear to the ground as to what things went on.

I clearly remember a case of a high overdraft on one account, where the account holder was not repaying anything or was not in a position to repay it.

The branches were put under pressure to keep dormant overdrafts to a minimum. Branch managers were targetted on their 'net balances' of the branch . A large dormant overdraft would have an effect on the net balance of the branch and would leave the manager open to some awkwad questioning from head office.

At the same time, they were targetted on sales of personal loans.

So what do you think happened to large dormant overdrafts???

It was a case of branch managers killing two birds with the one stone. Net balances increased due to the 'removal' of the overdraft and the lending book increased towards their sales target.

All this was done as a 'paper exercise' without the knowledge of the debtor, and no consideration given to the CCA or any repercussions. If the fantasy loan wasn't repaid, then the banks went for judgement, and the poor debtor in those days who didn't know their rights were screwed.

The reverse also happened, there were instances where current accounts were opened and put into overdraft, and unauthorised overdrafts were increased if the branch had a good net balance figure - to cover the fact that a loan granted had not been repaid, as the manager would also be questioned about loans with 2 or more consecutive missed repayments. This would make it look like a PL granted by the manager, was continuing to be repaid every month and would not show up on any reports. The overdraft would not be questioned for some time if the branch had a good net balance figure. Again these new accounts were set up without the knowledge of the debtor. I suppose money laundering regulations have made this more difficult now? Or maybe not?

Paul

I think if I said nothing on this thread then you might think I was going soft.

I was unaware of the dormant accounts thing which you have posted on the above. I cannot say any further about the content of the above post because I think you are looking at "income" targets. However, the basics of what you are looking for is about "router" accounts which I will admit to knowing nothing about apart from what I have read in your posts. Good Luck and can I suggest you ask on moneysavingexpert(cos I know a lot of current and former RBS/NatWest bankers are on there).

http://www.consumeractiongroup.co.uk/forum/data-protection-default-issues/244733-rbs-default-charges-account.html#post2737625

have a look on here paul help needed sounds like a router account ?

patrickq1