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    • Oil and gold prices have jumped, while shares have fallen.View the full article
    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
    • The streaming giant also said it added 9.3 million subscribers in the first three months of the year.View the full article
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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challenging Bank of Scotland


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I sent Bank of Scotland the standard "can you please refund the charges applied to my account" and a mere branch manager responded with the following irritating and patronising communication:

 

"with reference to t and c's of your current account.......funds must be in the account before transactions are made....charges will therefore remain on your account..".

 

Wait for the best bit: "I understand your frustration" (do they really????!!) "as no one likes paying charges, please contact us if you need advice on how to manage your account." I think my branch manager needs to contact me for advice on how to manage customer accounts!!!!

 

As you may have gathered from the above, i am rather unhappy with the response i have received. Therefore i will be requesting all account details for the past 5 years and calculating exactly how much i have been forced to pay in unfair charges. I am fully prepared to take BoS to court over this, in fact i'd love the media to get involved and make a spectacle of the entire affair. However, after reading a lot of the posts and information on here, i am guessing they will settle out of court.

 

I'm not so much irked by the money being taken from my account, more the reason and strategy behind the blatant profiteering! It's ridiculous, we give them our money to look after (how grateful we are to them for doing so), but they dip into our accounts and use our cash to invest and generate huge profits for themselves.

 

Anyway, rant over........ :D

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PLEASE START YOUR OWN THREAD, YOU'RE HIJACKING SOMEONE ELSE'S! IT MAKES THINGS HARD TO FOLLOW FOR EVERYONE!

 

I must have paid over £500 in bank charges over the years and after paying £39 for a bounced £14.00 direct debit I am sick of it.

 

I used to work for business banking (BOS) in Speke and had a staff account but stopped working there years ago.

 

I have just requested 6 years bank statements from them and I want every last penny back.

 

Please keep me informed on how you get on and I will do the same!

 

Perhaps we can help each other!

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  • 1 month later...

Well, i sent off my letter requesting 6 years of statements on 16/03/06 and to my surprise received a huuuge envelope today containing 6 years worth of statements!

 

However, it seems BoS haven't taken kindly to my complaint regarding their charges. The accompanying letter reads as follows:

 

"Thank you for your recent letter........

 

I'm sure you will appreciate that like other organisations we incur costs for every transactio made. When we pay an item against an unauthorised overdraft or return an item unpaid, we incur extra costs regardless of the shortfall involved. We believe it is fair to pass these costs on to the accounts affected, rather than absorb them into other areas of our operations, penalising all our other customers as a result.

 

We clearly outline our charging policy in the terms and conditions that apply yo your account. In addition, we are committed to complying with the Banking Code, which sets standards of good banking practice for banks and building societies to follow when dealing with personal customers. The terms and conditions of your account state that you must have funds in your account to cover your transactions. We cannot be responsible if you have authorised payments against funds that were not available."

 

Blah blah

 

"Ultimately it is your responsiblity to amange your account. However, as a gesture of goodwill I am prepared to refund £136.00 of charges in full and final settlement of your complaint. I must stress that future valid charges will stand and we reserve the right to close your account if you do not manage it correctly. If you are prepared to accept my offer, please sign and return the enclosed acceptance form in the prepaid envelope."

 

They kindly totted up the changes i have incurred and it comes to a total of £312.50, although i have yet to check this. Looks like they are trying to appease me with £136 on the condition that i close my complaint and never complain about charges ever again. Reading a couple of other posts on this forum it looks as though i should continue with my complaint and attempt to gain back all of the charges i have incurred. The letter contained a name and direct number of a Customer Relations Manager; i shall be contacting her tomorrow morning and demanding a full refund. I am also considering contacting the OFT regarding the account closure threat.

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  • 11 months later...
Guest xipetotec46
Posted another letter to the Customer Relations Manager today stating that i am not prepared to accept settlement of £130 odd pounds and that i wish a full refund of £548. Will just have to wait and see what the response is!!

 

To get your money you must do the math side first and give them a schedule of the charges along with dates then apply statutory interest as opposed to contractual interest statutory interest is what the courts will allow you to charge you can find the INTEREST CALCULATOR HERE:

http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1141050760,24632,

pointless informing the OFT they will not deal with complaints about banks you need....

Financial Ombudsman Service,

South Quay Plaza, 183 Marsh Wall, London E14 9SR

Telephone: 0845 080 1800

E-mail: [email protected]

Website: www.financial-ombudsman.org.uk

 

But only get in touch with FOS if the bank say they are closing your account, you must get a deadlock letter from the bank to say negotitions are at en end. Nationwide were closing my daughter in laws account on 12th March I asked them for a deadlock letter so I may complain to the FOS, it cost a bank £250 paid to the FOS to investigate a complaint and you would probably be compenstaed to the tune of £125 if the FOS found the closure of the account to be a vindictive act brought by the bank because you claimed back charges from them... however I digress... Nationwide have still not closed the account 26 days after they said they would, all they said was we are still investigating the letter to them about a deadlock letter about the account closure. food for thought.

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  • 11 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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