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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Got tickets but all seats reserved


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I am fairly new to rail travel but have recently bought a family railcard for trips out. We went to London yesterday and had a great time but on the return train nearly every seat was reserved. As we bought our tickets 3 or 4 weeks in advance should we have had reserved seats? There was nothing on the tickets to indicate seat numbers, in fact the train times weren't even on the tickets.

As it was we sat in reserved seats, as there were no others, but couldn't sit together which is a bit of a problem with two young children. Forunately no one commented on us sitting in the wrong seats.

We are going again soon and I notice that the tickets for that trip again have no seat numbers allocated.

Can someone explain how the system works for me....

Poppynurse :)

 

If my comments have been helpful please click my scales!!!!

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It depends on your type of ticket, but if you know the exact trains you will be boarding then you can ask to reserve seats on that particular train but you must do it at the time of booking.

 

I work in London quite regularly and when I travel I usually reserve seats on my outbound journey but just ask for an open ticket for the return as I don't know what time I will be going back. Even though I do this, the company I book with still reserve a seat for the return journey too which I never use as I can't commit to catch that particular train - so there's always a seat reserved which will never be used. When I board a train to go home I often find the same as you that there are lots of reserved seats and sometimes I have to sit in one of these seats and prepare to move if somebody turns up who has that seat reserved, but I can't recall the last time that happened. One can only assume that either the seats are reserved unnecessarily as with mine, or that people have seats reserved and sit elsewhere (the first people to board trains usually go for the seats next to a table and power point rather than the 'normal' seats).

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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If you are able to stick to certain trains then when you book your tickets, ask them to reserve seats for you.

 

As barracad said, some people book seats and don't actually use them. It can be irritating but there's not much that can be done about it.

 

Even though you may have stated the trains you were travelling on when you booked them, they don't necessarily have to print the train times because depending on the type of ticket, you may be able to travel back on any train.

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  • 3 weeks later...
It depends on your type of ticket, but if you know the exact trains you will be boarding then you can ask to reserve seats on that particular train but you must do it at the time of booking.

 

If the ticket is not an advance purchase ticket, then the seat booking can either be issued at time of the ticket being sold, or up to the day before departure, as long as the ticket is shown to the clerk at the time.

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  • 2 months later...

If for example you are travelling from York to Birmingham and you see a seat on the train reserved from Newcastle to Bristol, you can assume that the person with the reservation has not caught this train so I would sit down in that seat and hope no one comes and claims the seat.

If someone does, then vacate and let that person who has the reservation sit down.

Many trains depart with all the seats reserved but a lot of people do not show for the seats but the reservation tickets are still on the seat back.

Also some seats are reserved say from Birmingham to Plymouth, and you are going from York to Derby then it would be safe to use that seat as you will be away long before Birmingham.

If the train is full and standing, and a person has a bag on the seat, make them move it and sit down.

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Seats can be reserved up to around 1900 the day before departure. Sometimes you can reserve up to 4 hours before the train leaves its first departure point (all depends when the company prints the reservations out and closes the train to new reservations).

 

You only need to go to a ticket office, show your tickets and ask for a seat reservation. They should be able to accommodate your specifics, i.e. table, facing forward/back.

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I have done this a few times on Virgin trains from Edinburgh to Preston. the only problem was, a couple of times, that the reservations never quite made it the train, so it was each man (or woman) for themselves. One other time, I had to kick Ian McCaskill out of my reserved seat (didn't click till I got home):D

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This was Virgin trains I was using from Newcastle to Leeds.

20 years ago it would have been a Class 47 Loco and 12 MK2 coaches, and a big brake van for bikes dogs and what have you.

These sets could carry 620 people.

Now a 4/5 set which can carry about 300 people, and folk standing all the way.

Thats progress..

I have worked these trains as a guard for 27 years and enjoyed every minute of the time.

The worst thing that happened to BR was privateisation and then EWS.

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This was Virgin trains I was using from Newcastle to Leeds.

20 years ago it would have been a Class 47 Loco and 12 MK2 coaches, and a big brake van for bikes dogs and what have you.

These sets could carry 620 people.

Now a 4/5 set which can carry about 300 people, and folk standing all the way.

Thats progress..

I have worked these trains as a guard for 27 years and enjoyed every minute of the time.

The worst thing that happened to BR was privatisation and then EWS.

Now I travel on them for nothing.

Am off to Cromer on Wednesday, via Peterboro and Norwhich( For free.)For a day out now the kids ae back at school.

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Went to Cromer, changed at Peterboro to Norwhich, then to Cromer and Sheringham.

Good service all the way there and back.

On the 1557hrs train from Norwhich to Liverpool there were numerous reserved seats on a busy service out of Norwhich.

Two seats opposite me were reserved from Norwhich to Liverpool. On leaving Norwhich they were still empty, so my mate claimed them.

The guard did tickets and said nothing to my mate and all was well.

Although space is limited to that of 20 years ago the new 2 car units are air conditioned and seats comfortable, and can zip along at 90mph for mile after mile.

The problem with me is I am a child of the British Rail era 27 years ago, it takes some shaking off.

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Im terribly sorry to hear about your journey.

 

When buying rail tickets, you legally are actually only paying for "carraige" on a service, UNLESS you reserve a seat.

 

This is the legal contract you enter into when buying a ticket, only exception being if you reserve a seat.

Edited by ciaomc2002
post removed by user as to remove personal information

20 Creditors including 1 CCJ with - you guessed it - Bryan Carter! £13467.43 owing. £2000 paid off in the past 12 months!!!

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If you work for a prestigious railway, you are lucky.

They all seem to me to hate the RMT with venom, aided and abetted by ASLEF, who will do anyones job.

This is not just idle chat it is a life time experience on DOO trains single manning, and DRI committments which make other grades redundant.

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