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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Asking Questions By PM:


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Hello Newbies - welcome the site where you can reclaim the right.

  • Yes, claiming your bank charges back is a tough, but rewarding call.
  • Yes, there is a mountain of information and help on this site.
  • Yes, whatever your question, someone will help you.
  • Yes, all advice and assistance on this site is FREE!

With those four points in mind, it is worth considering the Administrators, Moderators and the Site Helpers. There are now over 150,000 users. The Admin, Mod and Helper team is very small - roughly one person per 5,000 users. Each and everyone of us gives our time freely, simply because we believe that the big companies are bullies, that they are wrong, and that the users need assistance and support in proving this.

 

None of us are paid. We all have jobs (mostly). We all have families (mostly). We also all have lives of our own (mostly :)). This forum is a 'self-help' forum. This means that you, the user, do most of the work. We are here to help if you have a tricky question, or if you need a morale boost.

 

If your question is less complicated, then there are 150,000 other users who will also be willing to help and offer support. Most have been through at least one of the stages of reclaiming what is rightfully theirs.

 

Please, please, please - if you have a question about your claim, post it in your own thread. If you have a more generic question about the organisation you are taking on, post it in the relevant forum. If you have a very, very generic question about anything, post it in the General forum. Before you post ANY question, have a read around to see if you can find the answer for yourself. Remember, this is your claim - you need to do most of the work yourself. You will be raising the claim in court, and you will be the person in front of the judge if the claim gets to court.

 

Please DO NOT PM (Private Mail) the Mods, Helpers and Administrators with these questions. This forum is not about one-to-one assistance. 95% of your questions can be better answered in your own thread. 95% of your questions will be more likely to be answered in your own thread. The Mods, Helpers and Administrators do not have the time to answer most of the questions you are likely to ask by PM.

 

If someone believes that your question requires communication by PM, they will PM you. If you feel your question is of a personal or confidential nature, you are welcome to PM a Moderator .

 

With over 150,000 users and 35 team members, PMing questions about your claim is to be used sparingly - thus allowing everyone the time to help everyone else.

 

 

Thank you Consumer Action Group.

 

 

 

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Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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