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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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2 claims against Abbey *** I WON ***


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Hi Everyone,

 

Just a quick note to say hello & that I came to the site specifically to claim back from the Yorkshire bank but thought while I was at it I may as well tackle the Abbey too for myself & my hubby. Not huge claims but I'm all fired up against the injustice of it all now so no way I'm letting them off the hook.

 

DPA's gone in the postbox today :D

 

Hope you're all having a good weekend,

Trunny

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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Not huge claims

 

I stand corrected, I've just totted up from the transactions available online. Dec 05 to present day comes to £331.22, I had no idea how the odd thing here & there could mount up :shock:

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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Not huge claims

 

I stand corrected, I've just totted up from the transactions available online. Dec 05 to present day comes to £331.22, I had no idea how the odd thing here & there could mount up :shock:

 

Thats exactly what i thought, i added up 5 months of statements from last year and it came to £750 just waiting to add up the rest! :roll:

 

Best of luck

Natasha

 

Abbey-received DPA letter on 13/03, received some breakdown till 2004 waiting for the more recent ones(where most charges occurred)

sent reminder email on 17/4/06

called abbey on 19/04/06 to remind them:rolleyes:

sent another email on 26/04/06:mad:

Approx charges £2500

received £500 refund in dec 06

sent LBA

Capital one- sent DPA letter 17/03

Sent prim letter for charges of £260 14/04

Received a refund £109 awaiting further refund of £151

Settled IN FULL

Barclay card- Sent DPA letter 17/03 sent reminder 14/04

received info claiming £120

settled in FULL

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Hubby & I both received letters this morning saying that our requests had been received & had been passed onto the admin dept for action as our statements had been archived & that they’ll send them to us “shortly".

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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Send them a reminder thatthe clock is ticking.

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I certainly will bankfodder..... "thank you for your kind letter informing me of what is happening to my request & I have every faith that you'll get the info to me well within the 40 day limit that began on Mon 13th Mar" :twisted:

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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It is far too gentle.

I suggest that you remind them of their duty under the DPA and that failure to comply amounts also to a breach of contract and this may be included in any future claim against them.

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Thank you for your kind letter informing me of what is happening to my request & I have every faith that you'll get the info to me well within the 40 day limit (which incidentally began on Mon 13th Mar & your failure to comply would be a breach of contract which I would act upon expediently).

 

Yours sincerely,

 

 

:D

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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hmm ....

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  • 2 weeks later...

Just a quick note to say I phoned Abbey on Tue to ask how much longer my DPA request would take to process & was told they are taking the full 40 days at the moment...... I guess they must be very busy. I hope all the DPA requests turn into claims :D

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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  • 3 weeks later...

Recieved what now seems to be a standard response from Abbey stating that some of the records we requested have been archived & need to be specially retrieved.

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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Abbey twighlight zone alert! After receiving the letter about needing more time yesterday the info (in full) has arrived today. I don't think they have a clue what's happening.

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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  • 3 weeks later...

Got info through for 2 years but pre 2 years ago would take another 40 days.

 

As I'd been a very good & organised girl before the start of last year I've only gone backthe 2 years & have sent off my request for refund for £547.

 

Have to say the amount really surprised me. Genuinely expected it to be less.

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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  • 5 weeks later...

Both LBA's recieved by Abbey on 7 June.

 

BTW - They've closed my hubbys account!

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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Offer today for hubby of £120 (in full & final).

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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Did they give you the necessary notice period, if no back to court ;)

 

No notice period at all Rich, just a letter saying send your cards, cheque book etc back. He hasn't had any money going into or out of that account for months now so that'll be why they're getting shirty.

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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Doesnt matter they still cant just demand all your stuff back and close the account in that way sounds like retaliation for the action to me might be worth a complaint to the OFT

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  • 5 weeks later...

Exhausted all correspondence & rasoning with Abbey. Will begin moneyclaim process on Tue. Abbey have now, without warning, taken away my £100 overdraft. I'm VERY annoyed with them.

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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Trundlecat vs Abbey

Submitted 13 July 06

Claim number 6QZ46274

£731.34 including costs & interest

 

 

Mr Trundlecat vs Abbey

Submitted 13 July 06

Claim number 6QZ46272

£1239.49 including costs & interest

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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  • 1 month later...

For both cases: Recieved a copy of Abbey's defence (standard stuff), AQ's returned, waiting for court date now.

Yorkshire Bank £2201.24 - Settled in full

My Abbey £731.34 - Settled in full

Hubby's Abbey £1239.49 - Settled in full

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