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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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gillymac v RBoS


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Hi,

 

I'm so glad I found this site :)

I was a (not so happy) customer of the Royal Bank of Scotland for over 20 years and was regularly charged excess bank charges usually for going over my overdraft limit by a few pounds on the last day or so of the month.

It made me so mad but I didn't realise I could do anything about it (apart from move bank, which I've now done) until now.

Situation so far, is that I've applied for details of past charges but had no reply despite the 40 day period being up. The cheque for the £10 fee that I sent has been cashed. I've sent them a letter chasing them up which I'm waiting for a reply to. I know that the next step is a complaint to the Information Commissioner and/of a threat of court action. I'm a bit scared of doing that (big wimp that I am :) ) but hey, they deserve it.

Just wondered if anyone could tell me whether the 40 days runs from when I sent in my initial request for info ( in this case 27th April) or from when the £10 cheque was cashed.

Thanks

 

gillymac

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Hiya,

It is my understanding that the 40 day countdown begins when they recieve payment of the £10, which would be the 27th, if the countdown began when they cashed it they could simply not cash the cheque and therfore under no obligation to send you the DPA.

 

Good luck in your claim :)

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My £10 cheque was cashed on 1st June and I'm still waiting for the statements or details of charges. Original request for information was sent on 27th April.

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The 40 days is 40 calendar days.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Well. I was wakened up this morning by a parcel company delivering my six years of back statements from the Royal Bank.

All I have to do now is plough through them to see how much I've been charged.

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Thats the best bit!!

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

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