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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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What you can/cannot claim


MARTIN3030
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Here is a list of charges you can reclaim. Remember different companies will give them different names.

 

late payment charges

Returned Direct Debit charges

Admin Charges for closing a mortgage.

Deeds dispatch fee

Penalty interest

 

 

 

 

 

You can not claim:-

 

Interest normally due on the mortgage.

Arrangement fees.

Solicitors fees.

Fees for arranging your own insurance.

Higher lending Charge.

Early redemption Charge.

 

 

Edited December 2010

Thanks for the many replies-as you can see,there has been some interesting challenges,so the above list should not be taken as set-in-stone.

Edited by MARTIN3030
update

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 3 weeks later...
  • 3 months later...

Hi,

 

Question for Martin if you're available. You mention that Admin Charges for closing a mortgage are reclaimable. Because we redeemed a mortgage with Mortgages 2 Ltd early, we were forced to pay an "administration fee" of £14,000. I know this is an early redemption charge, but the bank itself does not call it this. Therefore isn't their admin fee reclaimable? I mean, I think I could argue this.

 

Frustrated

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  • 4 weeks later...
  • 3 months later...
  • 2 weeks later...

Hi,

 

Letting you know that, having taken Mortgages 2 Limited to court for penalties, broker commission and ERC, totalling £18,000, we have settled. Accepted £4,000 just before allocation questionnaires were due. I know this is not a lot, but I want to focus on my other case, against G E Money.

 

This does show, however, that Mortgages 2 don't really want to go to court. Our case, by the way, was based on a Mortgage in 1999.

 

Frustrated.

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  • 3 weeks later...
Hi,

 

Letting you know that, having taken Mortgages 2 Limited to court for penalties, broker commission and ERC, totalling £18,000, we have settled. Accepted £4,000 just before allocation questionnaires were due. I know this is not a lot, but I want to focus on my other case, against G E Money.

 

This does show, however, that Mortgages 2 don't really want to go to court. Our case, by the way, was based on a Mortgage in 1999.

 

Frustrated.

Sorry to post this here but I don't know how else to ask Frustrated, but I think Mortgage 2 LTd are connected to Mortgages PLC and I am interested in your case as that is who I plan to go after for arrears charges. I don't think they were my best option at the time I was put on to them, so would the broker have earny a fortune out of it? I suspect so, how did you find out the cost of the comission?

 

Any advice appreciated!

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I took out a fixed combination mortgage with Abbey National in 1999. Fixed for 6 years with a £2200 cashback.

This was at a fixed rate of 6% + an additional 1.45% to cover the cashback. Total rate was 7.45%.

In March 2003 , i had to redeem the mortage as Abbey wouldnt offer me a remortgage.

I had to pay back the cashback in full , £2200.

I also had to pay another penalty at the fixed rate of 7.45% for a penalty period of 300 on a balance of £35570.59 = £2178.08.

There is a section saying penalty period above the 300.

What I am claiming is why have i got to pay the 7.45% over the period of 300 [doesnt specify as to days or months] .

I would have thought it sghould be at 6% for 72 months.

 

Just wandering if anybody can help me out here please.

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  • 2 weeks later...

Can interest be reclaimed if it was added to arrangement fees and maintenance vouchers? Someone has been charged a whack of interest by buy as you view (see here (last few posts on thread http://www.consumeractiongroup.co.uk/forum/brighthouse/178450-buy-you-view-but.html) If it can be done, what letter can be suggested do she can start to re-claim?

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  • 6 months later...

Hi,

 

Anyone know if I can reclaim any of these:

 

1) ERC - whereby new mortgage was taken with same provider? ERC wavied on previous mortgage with same lender as well?

2) Legal fee

3) Debt Counselling fee

4) Debt Counselling services

5) Personal secured loan charge for acting in this matter

6) Completion fee

7) Application fee

8) Sundries

9) payment option fee

10) discharge fee

11) Portable product additional borrowing fee

12) administration fee

13) arrangement fee

14) returned direct debit fee

15) arrears charge

16) solictors instruction fee

17) duplicate interim statement fee

18) insurance fee

19) discharge of mortgage fee

 

Please can anyone help!!!!

 

many thanks,

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Hi,

 

Anyone know if I can reclaim any of these:

 

1) ERC - whereby new mortgage was taken with same provider? ERC wavied on previous mortgage with same lender as well?

2) Legal fee

3) Debt Counselling fee

4) Debt Counselling services

5) Personal secured loan charge for acting in this matter

6) Completion fee

7) Application fee

8) Sundries

9) payment option fee

10) discharge fee

11) Portable product additional borrowing fee

12) administration fee

13) arrangement fee

14) returned direct debit fee

15) arrears charge

16) solictors instruction fee

17) duplicate interim statement fee

18) insurance fee

19) discharge of mortgage fee

 

Please can anyone help!!!!

 

many thanks,

IMO, the only items that you can reclaim a bieng unlawful are items 14 and 15 with the possibilty of 12, depending on what it is

 

 

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  • 5 months later...

I'm surprised this thread has not developed further. Isn't this what CAG is all about?

 

That list by Emanevs is pretty exhaustive. Part of the problem is understanding the context in which a particular lender charges a certain fee. To generalise however, perhaps it should be re-organised into three categories of claim - YES, POSSIBLY and NO-WAY HOSE!

 

At a stab, I'd probably go with

 

YES:

 

12) administration fee

14) returned direct debit fee

15) arrears charge

 

POSSIBLY:

 

1) ERC

2) Legal fee

3) Debt Counselling fee

4) Debt Counselling services

5) Personal secured loan charge for acting in this matter

9) payment option fee

10) discharge fee

11) Portable product additional borrowing fee

17) duplicate interim statement fee

18) insurance fee

19) discharge of mortgage fee

 

NO-WAY HOSE!:

6) Completion fee

7) Application fee

13) arrangement fee

16) solictors instruction fee

The matrix is intrinsically flawed. Within it is the program for it's own destruction. If you are reading this, you are in the matrix and it's days are numbered...so watch out! :eek:

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  • 5 weeks later...

I'm going to start a new thread about the decision I just received from the FOS, but thought I would stop by to say they have decided that I am NOT entitled to returned DD fees, arrears fees - except where my account was in credit, or brought up to date - a refund of solicitors fees where they cost less than GMAC had charged me, or any interest incurred by them adding this lot onto my balance.

 

Not a happy puppy! If anyone has any advice as to whether I should accept, please pop onto my thread re this, I'm going to title it Disappointing Mortgage Reclaim Outcome, and give your opinion as to what to do next.

 

Good luck to everyone still going through this!

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W

 

Many on these Forums have warned about the conduct of the FOS in these matters so it's not surprising to hear them siding with "you know who" - disappointing as that may be.

 

The point is, the rulings by the FSA specifically relate to Mortgage accounts in Arrears and how lenders handle those charges and apply interest. The ruling by the SC re Bank Charges however is very narrow and is focused on current accounts of commercial banks NOT the general charges of other lenders e.g. mortgage charges.

 

The jury is still out somewhat as to what people should/n't be claiming regarding mortgages but the law is there for you to use if you want to pursue this. Many (including me) have had success with reclaiming some mortgage charges and others seem to have failed.

 

At the end of the day, thankfully YOU are not bound to accept the FOS decision and legal recourse remains available IF you are not happy with the way they conducted the matter. It may be that a court will take a much different view on your mortgage account charges if you go that route. It may also be that the lender in question will pay up after just the threat of court action or on receipt of initial court claim documents!

 

However, be warned that should you choose to go to court at this stage and the lender opts to defend, they may well cite the FOS ruling against your earlier claim so be prepared to argue against that possibility.

 

Can you post a link to your new thread?

The matrix is intrinsically flawed. Within it is the program for it's own destruction. If you are reading this, you are in the matrix and it's days are numbered...so watch out! :eek:

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Thanks, Bustthematrix. At the moment, I'm really ticked off, so I'm thinking I'm going to take further action - just have to do even more research now! Bleh! Lol!

 

Just noticed after I'd posted that earlier, they have added interest to the tiny amount they offered, but still been charged God knows how much interest on all of those arrears charges that were added to my balance.

 

My new thread is at : http://www.consumeractiongroup.co.uk/forum/mortgage-companies/255222-disappointing-mortgage-reclaim-outcome.html

 

Not too sure about links, to be honest, so I'm not sure if it'll work!

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  • 4 months later...
I'm surprised this thread has not developed further. Isn't this what CAG is all about?

 

That list by Emanevs is pretty exhaustive. Part of the problem is understanding the context in which a particular lender charges a certain fee. To generalise however, perhaps it should be re-organised into three categories of claim - YES, POSSIBLY and NO-WAY HOSE!

 

At a stab, I'd probably go with

 

YES:

 

12) administration fee

14) returned direct debit fee

15) arrears charge

 

POSSIBLY:

 

1) ERC

2) Legal fee

3) Debt Counselling fee

4) Debt Counselling services

5) Personal secured loan charge for acting in this matter

9) payment option fee

10) discharge fee

11) Portable product additional borrowing fee

17) duplicate interim statement fee

18) insurance fee

19) discharge of mortgage fee

 

NO-WAY HOSE!:

6) Completion fee

7) Application fee

13) arrangement fee

16) solictors instruction fee

 

A number of caggers tried claiming ERC in the early days of CAG and they lost, leaving them with massive costs.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?62003-~~~**IMPORTANT**-Mortgage-Claimants-~-PLEASE-READ-~~&p=523486&viewfull=1#post523486

 

We have no reason to believe things have changed.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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A number of caggers tried claiming ERC in the early days of CAG and they lost, leaving them with massive costs.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?62003-~~~**IMPORTANT**-Mortgage-Claimants-~-PLEASE-READ-~~&p=523486&viewfull=1#post523486

 

We have no reason to believe things have changed.

Alrightie, so, ERC off the list then...it's long enough without ERC charges on it any way...:p

The matrix is intrinsically flawed. Within it is the program for it's own destruction. If you are reading this, you are in the matrix and it's days are numbered...so watch out! :eek:

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Here is a list of charges you can reclaim. Remember different companies will give them different names.

 

You can not claim:-

 

Higher lending Charge.

Hi Martin, I'd appreciate if you could clarify why you believe this cannot be claimed. I know a few people who are working on it at the mo. Thanks.

The matrix is intrinsically flawed. Within it is the program for it's own destruction. If you are reading this, you are in the matrix and it's days are numbered...so watch out! :eek:

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Please click the "Report " link

 

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Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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