Myself and my (now) ex partner bought a car from a dealer which was financed by Welcome via a company called Accept. It is now 2 months since we bought the car and still have no finance paperwork, is there a time limit to receive the p/work? And what would be our next step, having already asked Welcome to send a copy but no reply so far.

Bump

There are a lot of rumours on this site, carcreditcomplaints site, and many others that welcome finance are no longer dealing with car finances and no new finances are being given so this may be part of your problem. They probably think they have bigger concerns right now!

I have read a few threads with interest claiming to be brokers who have received information on this but it does not appear to be in news yet so difficult to knwo what is actually happening right now with Welcome.

I have been trying to arrange for ages an appointment with Welcome re my car finance an they keep cancelling the appointment saying no staff?

Maybe someone can either confirm these rumours ar maybe somethign will appear in the news soon.

Strangely enough a thread I was reading has now disappeared so not sure what is going on.

There are a lot of rumours on this site, carcreditcomplaints site, and many others that welcome finance are no longer dealing with car finances and no new finances are being given so this may be part of your problem. They probably think they have bigger concerns right now!

 

I have read a few threads with interest claiming to be brokers who have received information on this but it does not appear to be in news yet so difficult to knwo what is actually happening right now with Welcome.

 

I have been trying to arrange for ages an appointment with Welcome re my car finance an they keep cancelling the appointment saying no staff?

 

Maybe someone can either confirm these rumours ar maybe somethign will appear in the news soon.

 

Strangely enough a thread I was reading has now disappeared so not sure what is going on.

Welcome finance have sent a press release to car credit complaints website - apparently they are no longer offering car finance outside of there own welcome car branches. Car Credit Complaints

hope this helps and clarifies the situation

regards

john

Right, just a quickie. Is there a template letter floating around anywhwere I can use to write to Welcome for a copy of a credit agreement? If there is, can someone point me in the right direction? Thanks for any help.

Thanks for that,will be sending Welcome a copy of that very soon. Now,for another question. When the finance was taken out,its car finance, we signed the credit agreement at the car sales site, a copy was faxed to welcome and the originals posted. The originals never made it to Welcome, lost in the post, so the copy I originally received was a copy of the fax printout Welcome received. Is that acceptable? As I know when I request a copy of the agreement its going to be another copy of the fax that Welcome received.

kregrs

The best thing is to scan it and then post it in your thread, maybe via photo bucket, then I am sure someone will be able to have a look at it for you and give you some advise.

I've got car finance with Welcome, still got to get around to scanning the copy of the agreement for all to comment on tho. Just a little question tho. I never approached Welcome for the finance to start with, it was a company called Accept that arranged the finance with Welcome. Do i need to involve Accept in any action i take against Welcome? What i mean is, contacted Accept re car finance, they took all the details, told us it was going to be Welcome financing the car, but any paperwork that needed signing prior to actual agreement was done via Accept. It was only the agreement on the day we collected the car that was sent direct to Welcome, at least it was supposed to be. As you will see when i manage to get document scanned, the copy they always give me is itself a copy, a fax transmission, the transmission date being 2 weeks before we signed!

On Friday 17th July I posted a Sar to Welcome Finance, 1st class recorded. Allowing a few days for delivery, I've been checking RM's website for delivery, but nothing is showing up, only that it was recieved at the post office. Spoke to RM via the helpline yesterday, and they claim to still have it in the system, it just hasn't been delivered yet. So what can I do? Its been nearly 2 weeks now, surely it should have been delivered, is their response a standard reply, or can they just not admit its been lost? Or given the fact its been sent to Welcome, who I gather must be receiving a lot of Sar's, would it have been delivered and not been signed for? Guess I'll have to check with the bank to see if the cheque has been cashed yet, if they can tell me, it was a counter cheque as I dont have a cheque book anymore.

This is not unusual.

My guess is that it probably has been delivered but because the postman has not entered it on the system they dont want to give the assurance.

Recorded delivery is not treated as in the cotton glove way as SD....

I would not worry too much at this point-but would do no harm to leave it another week and call WF data protection office to get them to confirm its being dealt with.

I would not tell WF about the proof of delivery issues.

Send another one by SD?

Up to Kregrs.

I have sent 100s of RDs since 2006 and never had any problems.

But there have been many cases where I have paid the extra 3.80 or so for SD.

If your claim is worth pursuing then its worth spending a couple of quid....and lets not forget-you can add it to costs later.

If its for other matters like a CCA request it is equally worth spending a little more-given the importance.

I have never had any problems with SD and every one has been delivered before 10am-even though I use the before 1pm service.

SD is also an option worth considering if you are sending large envelopes too-since the rates are decided upon weight as opposed to size of envelope.