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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Thank You


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Hi

 

Just want to say a big THANK YOU to everyone who has contributed to this site - because without the guidance, knowledge etc. probably none of us would be doing this. We have received £758 back from the Bank of **** ( sorry, meant to say Scotland/Halifax whatever, wish they would make their mind up what their name is!) and I have donated 5% of this to this site. We are now away to file our 2nd claim so thank you once again. I'm sick fed up being ripped off in this country but it still amazes me how many people just sit on their archie and do nothing about claiming their charges back but moan all the time!

 

Thanks again everyone.

 

Ellie41

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Hi

 

Just want to say a big THANK YOU to everyone who has contributed to this site - because without the guidance, knowledge etc. probably none of us would be doing this. We have received £758 back from the Bank of **** ( sorry, meant to say Scotland/Halifax whatever, wish they would make their mind up what their name is!) and I have donated 5% of this to this site. We are now away to file our 2nd claim so thank you once again. I'm sick fed up being ripped off in this country but it still amazes me how many people just sit on their archie and do nothing about claiming their charges back but moan all the time!

 

Thanks again everyone.

 

Ellie41

 

Great that you have got your money back!

RBOS: Fob off letter recieved 28th June.

LBA for £2,690 & LBA for £3,240 sent 1st July. Replt to LBA'S recieved 14/7/06......fob off again!!! watch this space

:lol: MCOL submitted 19/07/06 :cool:

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Good result! How far did you have to go? Did they pay up before you issued a claim? I have just started my 2nd claim too.

Like you I find it very confusing just who I am dealing with, receiving letters headed BoS and others headed Halifax from addresses in Scotland and in England.

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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Hi

 

The summons was sent to them - they said they were defending and then 2 days later the money was in our account with a letter "it would cost too much to defend(even if the bank won!) as it was a small claims etc. etc. etc.

 

2nd summons will be sent to them on Monday.

 

Ellie41

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