Jump to content


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Some advice from RBS experts, please


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5839 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Last year I successfully won my battle against Barclays and had all my claim returned.

I changed banks to RBS and started afresh. It hasn't gone too badly but after just over a year i still can't quite get my head around the way they deal with their banking days as in when payments go in and out (at the end of the banking day not the start as Barclays did).

Anyway, to the point. I have had one or two charges because of the way they carry out their payment system but would love some advice on one I feel very strongly about.

Just before Christmas last year a DD went out which took us over our overdraft. I paid money in on the day but because I neglected to tell them that I had paid money in to cover the DD, they returned it and charged me £38.00. Unwillingly, I accepted the charge feeling I was to blame but the charge incurred was more than the original DD they returned so it took our account still over the overdraft by a couple £'s.

The next morning wages went in to the account and then in January I found we had been charged a further £28 for going over the overdraft.

I contacted my local branch and tried to explain the situation to them but they said I would have to write to head office. I did this and explained that they had basically charged me twice for the same thing and that I felt it was unreasonable (Barclays never did that!). I had not heard anything at all back from head office and when I asked in my local branch the other day they said that RBS were not dealing with any claims whilst the appeal was going through.

I explained that mine was more of a problem with the 2 charges for the same thing but they said it did not matter anything to do with bank charges was not being looked at at the moment. I haven't even received a polite letter back explaining this.

Can anyone out there tell me if they are right to charge me for returning a DD which then takes me a couple of £ over my overdraft overnight and then charge me another £28 for that? It was them that did it in the first place. It means I have been charged £66 for a £30 DD not going out. I would accept one charge but two?

Any advice appreciated.

Link to post
Share on other sites

They still have to look at your complaint - it's only the legal process which has been stayed.

 

Your complaint is about the process and being charged twice so I would write to head office, instigating their complaints procedure.

All help is merely my opinion only - please seek legal advice if you need to as I am only qualified in SEN law.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...