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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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royal bank of scotland fobbing me off or wot


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i sent the first letter off requesting bank statments for last six years giving them 40 days 40 days was up 26th june no reply. got a phone call yesterday from my local branch saying she has had to send them head office somthing to do with data protection and unfortunatley they got lost in internal mail she doesnt know how that happened (yeh alright) so they are having to start again i told her i am not waiting another 40 days she them said well hopefully it will only take another 2 weeks is there anything i can do i think they are trying to fob me off or think i will get fed up and stop persuing them which i will not do as they are getting even more determind to take it all the way any help will be appreaciated

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Betty,

 

did you send tyhe 1st letter to the Branch? If so, I am assuming that they opened it and read it and then sent it off to Head Office. This is them admitting recieving the letter and therefore the 40 days is over. Just because their internal mail (yeah right - it normally works when they want something from us!) went astray it doesn't matter. I hope they are now providing the statements for free. I would suggest pinging a letter off the the Commissioner stating a breach of the regulations as well, one of the Mods may be best placed to advise as I've not seen much on this subject, apart from in the FAQs section.

Give em hell!! They've put enough of us through it!

In the mean time, check through any statements you do have to get a head start on the highlighting, but stick to the template timescales. Give them another call/letter and say that 2 weeks is unacceptable given that they are such a large organisation but you will expect them by 13th Jul AT THE LATEST. Hand deliver it (if you can) to the woman you spoke to; afterall, she has put herself up as a target (although she is only an employee of the institution and deserves to be treated as a human being). I called my Branch and the statements only took a week to arrive.:cool:

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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  • 3 weeks later...
i sent the first letter off requesting bank statments for last six years giving them 40 days 40 days was up 26th june no reply. got a phone call yesterday from my local branch saying she has had to send them head office somthing to do with data protection and unfortunatley they got lost in internal mail she doesnt know how that happened (yeh alright) so they are having to start again i told her i am not waiting another 40 days she them said well hopefully it will only take another 2 weeks is there anything i can do i think they are trying to fob me off or think i will get fed up and stop persuing them which i will not do as they are getting even more determind to take it all the way any help will be appreaciated

HI Betty,

Just read your post,have they sent your statements yet,i also have been fobbed off in the same way,but they agreed not to charge me.

 

Stewart

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