i sent the first letter off requesting bank statments for last six years giving them 40 days 40 days was up 26th june no reply. got a phone call yesterday from my local branch saying she has had to send them head office somthing to do with data protection and unfortunatley they got lost in internal mail she doesnt know how that happened (yeh alright) so they are having to start again i told her i am not waiting another 40 days she them said well hopefully it will only take another 2 weeks is there anything i can do i think they are trying to fob me off or think i will get fed up and stop persuing them which i will not do as they are getting even more determind to take it all the way any help will be appreaciated

Betty,

did you send tyhe 1st letter to the Branch? If so, I am assuming that they opened it and read it and then sent it off to Head Office. This is them admitting recieving the letter and therefore the 40 days is over. Just because their internal mail (yeah right - it normally works when they want something from us!) went astray it doesn't matter. I hope they are now providing the statements for free. I would suggest pinging a letter off the the Commissioner stating a breach of the regulations as well, one of the Mods may be best placed to advise as I've not seen much on this subject, apart from in the FAQs section.

Give em hell!! They've put enough of us through it!

In the mean time, check through any statements you do have to get a head start on the highlighting, but stick to the template timescales. Give them another call/letter and say that 2 weeks is unacceptable given that they are such a large organisation but you will expect them by 13th Jul AT THE LATEST. Hand deliver it (if you can) to the woman you spoke to; afterall, she has put herself up as a target (although she is only an employee of the institution and deserves to be treated as a human being). I called my Branch and the statements only took a week to arrive.

i sent the first letter off requesting bank statments for last six years giving them 40 days 40 days was up 26th june no reply. got a phone call yesterday from my local branch saying she has had to send them head office somthing to do with data protection and unfortunatley they got lost in internal mail she doesnt know how that happened (yeh alright) so they are having to start again i told her i am not waiting another 40 days she them said well hopefully it will only take another 2 weeks is there anything i can do i think they are trying to fob me off or think i will get fed up and stop persuing them which i will not do as they are getting even more determind to take it all the way any help will be appreaciated

HI Betty,

Just read your post,have they sent your statements yet,i also have been fobbed off in the same way,but they agreed not to charge me.

Stewart