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    • Hmm yes I see your point about proof of postage but nonetheless... "A Notice to Keeper can be served by ordinary post and the Protection of Freedoms Act requires that the Notice, to be valid,  must be delivered either (Where a notice to driver (parking ticket) has been served) Not earlier than 28 days after, nor more than 56 days after, the service of that notice to driver; or (Where no notice to driver has been served (e.g ANPR is used)) Not later than 14 days after the vehicle was parked A notice sent by post is to be presumed, unless the contrary is proved, to have been delivered on the second working day after the day on which it is posted; and for this purpose “working day” means any day other than a Saturday, Sunday or a public holiday in England and Wales." My question there is really what might constitute proof? Since you say the issue of delivery is a common one I suppose that no satisfactory answer has been established or you would probably have told me.
    • I would stand your ground and go for the interest. Even if the interest is not awarded you will get the judgement and the worst that might happen is that you won't get your claim fee.  However, it is almost inevitable that you will get the interest.  It is correct that it is at the discretion of the judge but the discretion is almost always exercised in favour of the claimant in these cases.  I think you should stand your ground and don't give even the slightest penny away Another judgement against them on this issue would be very bad for them and they would be really stupid to risk it but if they did, it would cost them far more than the interest they are trying to save which they will most likely have to pay anyway
    • Yep, true to form, they are happy to just save a couple of quid... They invariably lose in court, so to them, that's a win. 😅
    • Your concern regarding the 14 days delivery is a common one. Not been on the forum that long, but I don't think the following thought has ever been challenged. My view is that they should have proof of when it was posted, not when they "issued", or printed it. Of course, they would never show any proof of postage, unless it went to court. Private parking companies are simply after money, and will just keep sending ever more threatening letters to intimidate you into paying up. It's not been mentioned yet, but DO NOT APPEAL! You could inadvertently give up useful legal protection and they will refuse any appeal, because they're just after the cash...  
    • The sign says "Parking conditions apply 24/7". Mind you, that's after a huge wall of text. The whole thing is massively confusing.  Goodness knows what you're meant to do if you spend only a fiver in Iceland or you stay a few minutes over the hour there.
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Welcome to all newcomers!


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I just wanted to say a couple of things here where everyone who will benefit from them the most will see them.

 

My Wife Mahala discovered this site in early May. We both joined and started looking around. We were amazed at some of the stories we were reading, and at the gargantuan struggles that people were putting up against the banks and just about everything else that moved. One of the first things we read was the FAQ; well, we TRIED to read the other stuff but didn't understand a word of most of it so read the FAQ and then read around...

 

So anyway, we both set out to following the process. I don't think we actually BELIEVED that we could get anything back... not for a while. We started to learn. REALLY learn, about some of the issues surrounding purchases, bank charges, credit cards, debt collection agencies... you name it, it's all here. And now, if you look at my tag-line, you'll see that First Direct paid me back £878.56p as a result of my sticking to my guns. Mahala will likely be receiving her first offer soon.

 

This site has enriched me, and I'm not talking about money. It's enriched me with knowledge of how to deal with large corporate entities who try to bully us. It's enriched me with a feeling that I actually do have power. I can change the way "it" works. It's enriched me by giving me a place to run to for help if the Blue Meanies come for me. It's also given me a fantastic opportunity to help other people - which I love doing.

 

I have made a small donation to help the site along; it's being run by people who have precious little money of their own and the massive uptake of this site has been costing them hand over fist. I want this site to stay here so I have given them some of what I got back. If you want to thank someone for this place, then thank Dave and Bankfodder, the owners. Also, the moderator team who are very small (only about 20 maximum and yes I'm guessing) against 30,000 users or more. These people devote hugely inordinate amounts of their time to this site, to YOU and your claim. My thanks, anyway, are heartfelt.

 

New people, start your engines; it's sometimes a rough ride, but you WILL be vindicated in the end.

 

Here's what you need to do......

 

1. Read the FAQ section in full.

https://www.consumeractiongroup.co.uk/forum/68-faqs/

 

 

2. Post a quick hello in this section (Welcome to our forum) and introduce yourself. If nothing else, it will show you how to start a new thread and respond to other posts.

 

3. When you are ready, having read the FAQ section, post a new thread in the forum of the bank or credit card company you are taking on. It's probably best to title that thread;

"[user name] v [bank name]" - i.e. Smith v Halifax

 

4. Ask pertinent and thoughtful questions after you've read the FAQ's. And avoid making comments which implicate the banks in criminal activity; these would be seen as libellous. Words such as "thief" and "stolen" are examples of what NOT to say.

 

5. Yes, this stuff DOES apply to you. Yes, you CAN reclaim your charges, even if the account's closed, even if the charges were your own fault in your eyes, etc etc etc. (This is for when you ignore point 4).

 

6. To quote a well-known member here, "there is no number 6". Do your thing :-)

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