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    • Paragraph 18 – you are still talking about Boston stolen items. About time this was fixed??? Paragraph 19  In any event, the claimant's PS5 gaming device was correctly declared and correctly valued. The defendant accepted it for carriage and was even prepared to earn extra money by selling sell insurance in case of its loss or damage. New paragraph 20 – this the defendant routinely sells insurance in respect of "no compensation" items (a secondary contract contrary to section 72 CRA 2015) new paragraph above paragraph 20 – the defendant purports to limit its liability in respect of lost or damaged items. This is contrary to section 57 of the consumer rights act 2015. The defendant offers to extend their liability if their customer purchases an insurance cover for an extra sum of money. This insurance is a secondary contract calculated to exclude or limit their liability for the defendants contractual breaches and is contrary to section 72 of the consumer rights act 2015. New paragraph below paragraph 42 – the defendant merely relies on "standard industry practice" You haven't pointed to the place in your bundle of the Telegraph newspaper extract. You have to jiggle the paragraphs around. Even though I have suggested new paragraph numbers, the order I have suggested is on your existing version 5. You will have to work it out for your next version. Good luck!   Let's see version 6 Separately, would you be kind enough to send me an unredacted to me at our admin email address.
    • UK travellers have been turned away at airports because their passports are not valid for EU travel.View the full article
    • i think theres been MORE than amble evidence of that and am astonished that criminal proceedings haven't begun.
    • Yep, those 'requirements' not met to shareholders satisfaction seem to me to be: 1. Not being allowed to increase customer bills by 40% (of which well over 50% of the new total would NOT be investment) 2. 1 plus regulators not agreeing to letting them do 'things in their own time (ie carry on regardless)
    • As already mentioned freely available "credit scores" are fairly useless. All lenders have their own "credit scoring" system, that for obvious reasons they don't divulge. And they're "scored" differently to the freely available ones. As soon as they could, we've always encouraged our two children to use credit cards responsibly... Pay off in full, etc, to generate good history. It's paid off. At quite young ages, they have both obtained loans for cars, mortgage and their credit card limits are through the roof. Personally, I have shifted debt around a lot on credit cards (even financed a house purchase once at 0% 😉) and I've only ever been refused a credit card once, sorry twice by the same company, over many years. They must have something very different in their lending criteria. You're a tight one, Mr Branson.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Welcome to all newcomers!


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I just wanted to say a couple of things here where everyone who will benefit from them the most will see them.

 

My Wife Mahala discovered this site in early May. We both joined and started looking around. We were amazed at some of the stories we were reading, and at the gargantuan struggles that people were putting up against the banks and just about everything else that moved. One of the first things we read was the FAQ; well, we TRIED to read the other stuff but didn't understand a word of most of it so read the FAQ and then read around...

 

So anyway, we both set out to following the process. I don't think we actually BELIEVED that we could get anything back... not for a while. We started to learn. REALLY learn, about some of the issues surrounding purchases, bank charges, credit cards, debt collection agencies... you name it, it's all here. And now, if you look at my tag-line, you'll see that First Direct paid me back £878.56p as a result of my sticking to my guns. Mahala will likely be receiving her first offer soon.

 

This site has enriched me, and I'm not talking about money. It's enriched me with knowledge of how to deal with large corporate entities who try to bully us. It's enriched me with a feeling that I actually do have power. I can change the way "it" works. It's enriched me by giving me a place to run to for help if the Blue Meanies come for me. It's also given me a fantastic opportunity to help other people - which I love doing.

 

I have made a small donation to help the site along; it's being run by people who have precious little money of their own and the massive uptake of this site has been costing them hand over fist. I want this site to stay here so I have given them some of what I got back. If you want to thank someone for this place, then thank Dave and Bankfodder, the owners. Also, the moderator team who are very small (only about 20 maximum and yes I'm guessing) against 30,000 users or more. These people devote hugely inordinate amounts of their time to this site, to YOU and your claim. My thanks, anyway, are heartfelt.

 

New people, start your engines; it's sometimes a rough ride, but you WILL be vindicated in the end.

 

Here's what you need to do......

 

1. Read the FAQ section in full.

https://www.consumeractiongroup.co.uk/forum/68-faqs/

 

 

2. Post a quick hello in this section (Welcome to our forum) and introduce yourself. If nothing else, it will show you how to start a new thread and respond to other posts.

 

3. When you are ready, having read the FAQ section, post a new thread in the forum of the bank or credit card company you are taking on. It's probably best to title that thread;

"[user name] v [bank name]" - i.e. Smith v Halifax

 

4. Ask pertinent and thoughtful questions after you've read the FAQ's. And avoid making comments which implicate the banks in criminal activity; these would be seen as libellous. Words such as "thief" and "stolen" are examples of what NOT to say.

 

5. Yes, this stuff DOES apply to you. Yes, you CAN reclaim your charges, even if the account's closed, even if the charges were your own fault in your eyes, etc etc etc. (This is for when you ignore point 4).

 

6. To quote a well-known member here, "there is no number 6". Do your thing :-)

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