Now then, we all know that Brighthouse has a culture of rudeness and ignoring requests for information, customer service, advice etc. This goes all the way from till monkeys, through to store and regional managers and right up to customer service advisors and SENIOR managers. Nobody EVER calls you back or returns your calls or emails... (infact most emails bounce back)...

A little research using the WHOIS register reveals that Brighthouse (Caversham Finance) own many web domains...

For their regular website they use:

brighthouse dot co dot uk (no email facilities)

brighthouse dot info (no email facilities)

Interestingly, the "customer service" page on their website offers NO facility to make contact by email - although it does say "call, email, pop in store!"

It also gives their customer service department address as:

BrightHouse Customer Services

16 Grampian Court

Almondvale South

Livingston

EH54 6QF

0800 5780717

This is NOT Brighthouse head office, and my guess it's just an "out-sourced" call centre.

Their REAL head office (and REAL customer service department) address is:

Chiltern House,

Marsack Street,

Reading

RG4 5AP

01189 466000

Address is now:

Caversham Finance Ltd,

5 Hercules Way,

Leavesden Park,

Watford

WD25 7GS.

Brighthouse also own these additional web domains:

www.cavershamfinance.co.uk (parked)

www.cavershamfinance.com (parked)

www.cavershamtrading.co.uk (parked)

www.cavershamtrading.com (parked)

Incidently, Caversham Trading Ltd is the company they use to buy/lease retail property which it then rents to Brighthouse Ltd

Now then, if you want to contact anyone at Brighthouse by email you can forget ANY of the web addresses above. For head office email they use:

www.brighthousestores.co.uk

All operations staff have email accounts in the format of:

SURNAME.FORENAME AT BRIGHTHOUSESTORES DOT CO DOT UK

Cheers

Lefty

Heyy lefty, I have read many pposts from yourself and some i might add are rather biased to say the least, arent brighthouse only trying to help people furnish their homes affordably? on a pay weekly contract, although some people will complain, what about those thousands who have a good experiance? they would come on here and praise BH because lets be honest when we have a good experiance we seem to not appreicate it whereas when we are not happy with a service we want to write somewhat 'false' things on forums like this, although I do agree that BH sometimes mislead customers, I am soon to become a customer account advisor and a brand new store and would like to think i am helping people furninish their homes affordable, not ripping them off!

Watch out there could be a troll about.

Heyy lefty, I have read many pposts from yourself and some i might add are rather biased to say the least, arent brighthouse only trying to help people furnish their homes affordably? on a pay weekly contract, although some people will complain, what about those thousands who have a good experiance? they would come on here and praise BH because lets be honest when we have a good experiance we seem to not appreicate it whereas when we are not happy with a service we want to write somewhat 'false' things on forums like this, although I do agree that BH sometimes mislead customers, I am soon to become a customer account advisor and a brand new store and would like to think i am helping people furninish their homes affordable, not ripping them off!

Hi

No comment. Been there. Done that. Bought the T Shirt. Sold the T Shirt...

I will only say this: It must REALLY p*** off the directors at BrightHouse head office when over-enthusiastic employees come on here and trample over thousands of pounds worth of very carefully prepared PR, and meticulously worded statements!

Good luck with your promotion!

Cheers

Lefty

Soo, What Do you think about the customers that have had a good experiance? Im not 'over emthusiastic' Im just stating a fact that there are customers who cannot access credit easily and have to turn to BH. Consider yourself one of them? And you need a New sofa, who would you turn to? BH!

What Exactly do you mean by trampling over thousands of pounds of PR We are sticking up for the company which in essance, allows people to feel good about their home!

And I couldnt Reply sooner as I was at my current work and finished at 10pm!

Yeah right. Do people usually refer themselves as "we" before they have moved

to the new company. And I notice that you did manage to make a couple of visits while you were at work.

Heyy lefty, I have read many pposts from yourself and some i might add are rather biased to say the least, arent brighthouse only trying to help people furnish their homes affordably? on a pay weekly contract, although some people will complain, what about those thousands who have a good experiance? they would come on here and praise BH because lets be honest when we have a good experiance we seem to not appreicate it whereas when we are not happy with a service we want to write somewhat 'false' things on forums like this, although I do agree that BH sometimes mislead customers, I am soon to become a customer account advisor and a brand new store and would like to think i am helping people furninish their homes affordable, not ripping them off!

Gimme a break... You just don't get it, do ya?

Cheers

Lefty

Lefty, you would have thought that Ryan1991 would have edited his post on this thread too. Especially as he said although I do agree that BH sometimes mislead customers .

Although I suppose it would still have been visible on your post.

Correct info for Brighthouse

Caversham Finance Ltd,

5 Hercules Way,

Leavesden Park,

Watford

WD25 7GS.

Phone 01923 488 200

Chairman Richard Pim

CEO Leo Mckee

Retail and Service Director Andy Parkinson

Finance Director Giles David.

Stores email address like this store town at brighthousestores dot co dot uk

Regional managers email address like this joe.bloggs at brighthousestores dot co dot uk

senior managers I.e CEO and directors etc.. like this joe.bloggs at brighthouse dot co dot uk

All Brighthouse support functions are now based at Watford head office.

Hope this is usefull

thread closed