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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Useful information re: Brighthouse


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Now then, we all know that Brighthouse has a culture of rudeness and ignoring requests for information, customer service, advice etc. This goes all the way from till monkeys, through to store and regional managers and right up to customer service advisors and SENIOR managers. Nobody EVER calls you back or returns your calls or emails... (infact most emails bounce back)...

 

A little research using the WHOIS register reveals that Brighthouse (Caversham Finance) own many web domains...

 

For their regular website they use:

 

brighthouse dot co dot uk (no email facilities)

 

brighthouse dot info (no email facilities)

 

Interestingly, the "customer service" page on their website offers NO facility to make contact by email - although it does say "call, email, pop in store!"

 

It also gives their customer service department address as:

 

BrightHouse Customer Services

16 Grampian Court

Almondvale South

Livingston

EH54 6QF

 

0800 5780717

 

This is NOT Brighthouse head office, and my guess it's just an "out-sourced" call centre.

 

Their REAL head office (and REAL customer service department) address is:

 

Chiltern House,

Marsack Street,

Reading

RG4 5AP

 

01189 466000

 

Address is now:

 

Caversham Finance Ltd,

5 Hercules Way,

Leavesden Park,

Watford

WD25 7GS.

 

Brighthouse also own these additional web domains:

 

www.cavershamfinance.co.uk (parked)

 

www.cavershamfinance.com (parked)

 

www.cavershamtrading.co.uk (parked)

 

www.cavershamtrading.com (parked)

 

Incidently, Caversham Trading Ltd is the company they use to buy/lease retail property which it then rents to Brighthouse Ltd

 

Now then, if you want to contact anyone at Brighthouse by email you can forget ANY of the web addresses above. For head office email they use:

 

www.brighthousestores.co.uk

 

All operations staff have email accounts in the format of:

 

SURNAME.FORENAME AT BRIGHTHOUSESTORES DOT CO DOT UK

 

 

 

Cheers

Lefty

Edited by steven4064
New HQ address

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

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  • 1 year later...

Heyy lefty, I have read many pposts from yourself and some i might add are rather biased to say the least, arent brighthouse only trying to help people furnish their homes affordably? on a pay weekly contract, although some people will complain, what about those thousands who have a good experiance? they would come on here and praise BH because lets be honest when we have a good experiance we seem to not appreicate it whereas when we are not happy with a service we want to write somewhat 'false' things on forums like this, although I do agree that BH sometimes mislead customers, I am soon to become a customer account advisor and a brand new store and would like to think i am helping people furninish their homes affordable, not ripping them off!

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Heyy lefty, I have read many pposts from yourself and some i might add are rather biased to say the least, arent brighthouse only trying to help people furnish their homes affordably? on a pay weekly contract, although some people will complain, what about those thousands who have a good experiance? they would come on here and praise BH because lets be honest when we have a good experiance we seem to not appreicate it whereas when we are not happy with a service we want to write somewhat 'false' things on forums like this, although I do agree that BH sometimes mislead customers, I am soon to become a customer account advisor and a brand new store and would like to think i am helping people furninish their homes affordable, not ripping them off!

 

Hi

 

No comment. Been there. Done that. Bought the T Shirt. Sold the T Shirt...

 

I will only say this: It must REALLY p*** off the directors at BrightHouse head office when over-enthusiastic employees come on here and trample over thousands of pounds worth of very carefully prepared PR, and meticulously worded statements!

 

Good luck with your promotion!

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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Soo, What Do you think about the customers that have had a good experiance? Im not 'over emthusiastic' Im just stating a fact that there are customers who cannot access credit easily and have to turn to BH. Consider yourself one of them? And you need a New sofa, who would you turn to? BH!

What Exactly do you mean by trampling over thousands of pounds of PR We are sticking up for the company which in essance, allows people to feel good about their home!

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And I couldnt Reply sooner as I was at my current work and finished at 10pm!

Yeah right. Do people usually refer themselves as "we" before they have moved

to the new company. And I notice that you did manage to make a couple of visits while you were at work.

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Heyy lefty, I have read many pposts from yourself and some i might add are rather biased to say the least, arent brighthouse only trying to help people furnish their homes affordably? on a pay weekly contract, although some people will complain, what about those thousands who have a good experiance? they would come on here and praise BH because lets be honest when we have a good experiance we seem to not appreicate it whereas when we are not happy with a service we want to write somewhat 'false' things on forums like this, although I do agree that BH sometimes mislead customers, I am soon to become a customer account advisor and a brand new store and would like to think i am helping people furninish their homes affordable, not ripping them off!

 

Gimme a break... :rolleyes: You just don't get it, do ya? :D

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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  • 1 year later...

Correct info for Brighthouse

 

Caversham Finance Ltd,

5 Hercules Way,

Leavesden Park,

Watford

WD25 7GS.

 

Phone 01923 488 200

 

Chairman Richard Pim

CEO Leo Mckee

Retail and Service Director Andy Parkinson

Finance Director Giles David.

 

Stores email address like this store town at brighthousestores dot co dot uk

 

Regional managers email address like this joe.bloggs at brighthousestores dot co dot uk

 

senior managers I.e CEO and directors etc.. like this joe.bloggs at brighthouse dot co dot uk

 

All Brighthouse support functions are now based at Watford head office.

 

Hope this is usefull

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  • 2 years later...

thread closed

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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