Went into my local bank today to see if rather then sending them a letter could i get a list of all related charges to my account over the last 6years.Was met with the answer yes but we will have to charge you £10 for us to do that since we send out monthly statements and thats a lot of work for us!Needless to say i didnt pay but if i send them a letter are they going to charge me for this and do you think id be able to claim this money back

PS Just while i remember was told it would also take the usual 2-3 weeks for me to receive the statement so its no quicker than sending a letter

PLEASE READ THE FAQ

By law they can charge you up to £10 for a Data protection act request, but if you read the FAQ then you'd know that!

Interesting to note that they state that they have to charge £10 because of the amount of work involved.

Funny that they can do all that work for £10 but charge £38 for the work involved in a single failed direct debit charge.

I have often wondered in cases such as this if we are justified in charging them for the letters WE send? Could we legally do this?

I have often wondered in cases such as this if we are justified in charging them for the letters WE send? Could we legally do this?

I would have thought that you could enforce the reaonsable costs of dealing with their mistakes against them. Of course, as your process would not be fully automated and also you would not have the benefits of their economy of scale, your costs would be ore than their's. You might be justified in charging a couple of quid per letter.

This topic was closed on 03/06/19.

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