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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Dell / Official Complaints Procedures


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I am having NO END of problems with my new Dell laptop. I won't go into the myriad problems and ATROCIOUS "customer service" I have received, except to say: NEVER BUY A DELL!!! :mad:

 

Anyway, I want to make an official complaint and I cannot see a way of doing this on their website. I have asked several "customer support" agents for an email / snail-mail address to make an official complaint, but I never get a response.

 

Can you tell me, are Dell required by law to give me this information? I seem to remember something about it being a legal requirement for a company to convey their complaints procedure to a consumer. Am I wrong?

 

Thanks!

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Dell Products

c/o Milbanke House

Western Road

Bracknell

Berks RG12 1RD

 

Dell Products is registered in the Republic of Ireland under company number 191034 with registered address 25/28 North Wall Quay, Dublin 1. VAT registration number is IE 6591034U.

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I wouldnt think they are legally obliged to have one, let alone disclose it.

 

Though if their actions aren't legal that is different, but a matter for TS etc to enforce.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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  • 3 months later...

I too have had endless problems with a Dell laptop I bought in January. Having spent hours on the phone and after having to pay for software support it is no better. NEVER BUY DELL would be my recommendation. I refuse to go through their technical diagnostic procedure again as it never solves the problem.

 

It has got to the point where I am just going to send the computer back with a letter of complaint - I don't care if I never see it again!! Dell would not give me an address/telephone number for their complaints department - I just got silence on the other end of the phone. I will try writing to the address given here but am not expecting much success with getting a refund which is what I really want.:evil:

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  • 2 weeks later...

I am also have problems with Dell stonewalling me, not returning calls etc. I have been told that if I want to complain I have to post a letter to Ireland. This is a company that has taken £1,300 from me in an online transaction, but I have to post a letter to them to make a complaint.

 

I've registered my concerns about the appalling customer service with the Office of Fair Trading and my local Trading Standards office. If enough people do the same they may start to realise the financial impact of treating their customers like this.

 

And if anyone has any ideas about how to get through to them ....?

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Like other people on here, Im having a nightmare with Dell, I brought a Server (T105) built to my spec, it cost £1200, it dosnt work, is the wrong configuration, no licence for the operating system and no driver disk, there customer service is appalling, please keep this thread going, Ive been trying to resolve this issue for two weeks now, they dont reply to emails or voicemail, I have just emailed there service manager, if i get no sense like others im going to OFT and TS, never again will i use Dell, as a footnote, my company spent £44000 with Dell three years ago, we are now due to replace all IT hardware, the server being the first stage, guess what? I wont be using Dell for anymore replacements !!!!!

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Hey AngryWithDell - did you ever send your computer back? I've also reached the stage where I want to post mine back - but unsurprisingly I can't get an address from them to send it to.

 

And an update on the OFT/TS/BERR....Trading Standards took notes of teh complaint and sent me to the Office of Fair Trading. The Office of Fair Trading took notes of the complaint and sent me to The Department for Business Enterprise and Regulatory Reform who then .....sent me back to the Office of Fair Trading.

 

In the meantime I got an email from DELL saying they would not respond to anymore correspondance from me

 

If anyone had come across a government department who has an interest in how DELL abuse its dominant position to mistreat its customers let me know.

 

Cheers:-x

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  • 1 month later...

I'm also having problems with DELL, they have had £1700 of my money since 18th August and I don't even have the goods I ordered as they cancelled the order. Don't bother with the Bracknell address as I was told this morning that they have no customer contact there. They did give me the following details so here you go and good luck to everyone trying to get them to sort things out. Small claims court here I come!!!

 

e-mail: [email protected]

 

in writing: Dell Corporation

Cherrywood Science and Technology Park

Cherrywood

Cabinteely

County Dublin

Southern Ireland

Att: Complaints Dept.

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  • 2 months later...

hi

letme introduce myself as an unfortunate dell customer. i bought a pc 3 yrs ago, which is now in out of warranty. i tried to contact the tech support numerous times by phone and e.mail to dell'unresolved' issues.

 

could anyone please help me in giving a postal address to a higher authority to raise my issue. basically the service i got was terrible and a total disaster in terms of the outcome.

 

as i lost my hope in phoning customer care and senting emails to customer support- i really prefer a proper postal address. i deeply appreciate my co-members help in this case

thanks

Edited by MARTIN3030
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Welcome to the site.Have reduced the font size to assist users helping you.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Here is the info you require.

Mark it for attention of Offices of Chief Executive.

 

Head office

Dell Corporation Ltd

The Boulevard

Cain Road

RG12 1LF Bracknell, Berkshire

United Kingdom

 

Enclose copies of letters you have previously sent,logs of phone calls etc.

In order for your complaint to grab attention from this level-I suggest you make your complaints concise and use a spellchecker to proof it.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 3 weeks later...
anyone? is a company legally required to give you a copy of their complaints procedure?

 

 

They wouldnt even give me the address to complain to, according to their customer relations manager their complaints procedure is done entirely behind closed doors and the complainee is not entitled to learn of the outcome. They have finally approved a replacement for my pc after 9 months of it not working from the day i received it and all parts being replaced at least once. I told the manager of XPS tech support that i would be making an official complaint regarding the service I had received and he told me if i complained about him, he would block the new pc and I wouldnt get it! Trading standards say i have a good case against them as the computer was not of merchantable quality and they did not repair or replace it in a reasonable time, they are subsequently liable for any consenquential losses I have incurred. I just wish i had the conversation recorded when the manager threatened me!

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  • 1 month later...

I wish I'd found this forum before buying a Dell outfit before Christmas! While it all works OK, I am appalled at the cost and short life of ink cartridges for the V305 printer. I also have an Epson Photo 2100 for photograph printing, and bought the V305 for letters, etc. It is now telling me it needs a second new black cartridge in 6 weeks light use at home, and they cost twice as much as Epson ones at around £20. So the printer, at under £50 is worth just two and a half cartridges! An appalling rip-off. Moral of the story - DON'T BUY DELL PRINTERS.

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  • 5 months later...

I know few people who complained to BBC and the BBC sometimes investigates the issue if they receive many complaints regarding the same issue, and if they find what we are saying is true then Dell would be exposed to the public on BBC's site, etc...

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Personally I'm on my 2nd Dell. In a way I've been lucky as not had problems as such. I went for extended warranty (special offer deal) and have to say I called and they called me back. They accessed my PC and the technician gave me an option of keeping or having the PC replaced. The man spent 2 hours with me and only after I realised it (shh don't tell 'em) my fault they could not fully resolve the problem. You probably find that Dell technicians are normally in USA or Canada.

Dell as I find are primararly computer builders so other hardware tends to be 'Dell' badged and with a little google searching one can find the real item. with regards to ink mentioned it's the old story of the printer almost free and ink extortionate - again a search will reveal ink and where required 'chipped' cartridges at a fraction of the price. That's simply how the manufacturers make their profit.

I also have an XPS (mentioned above). As I stated for me, (darned lucky eh) it seemed they were only too helpful. I must confess I'd not buy anything else from Dell apart from a PC as I can probably save at least 50% shopping around. Dell are so huge that unless you are a large corporate you'll probably find it better to 'weedle' yourself in to get things done.

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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  • 1 month later...

i am absolutely disgusted with dell customer services. I have just cancelled my order with them, because the item was suppossed to be here on tuesday, then thursday i was still waiting for it this morning. Im so fed up... they have taken my money, every time i speak to the people in the call centre in india, they say they have no manager, you just get passed on to different departments. I have wasted my time, engery and phone bill and no one has dealt with my complaint.....never again

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i am absolutely disgusted with dell customer services. I have just cancelled my order with them, because the item was suppossed to be here on tuesday, then thursday i was still waiting for it this morning. Im so fed up... they have taken my money, every time i speak to the people in the call centre in india, they say they have no manager, you just get passed on to different departments. I have wasted my time, engery and phone bill and no one has dealt with my complaint.....never again

 

I'm shocked they treated you like that! More so that they use India - nightmare! I thought that was only financial institutions! Woith me my PC was delayed for 2 weeks. I asked what they were going to do about it and they gave me a £50 reduction in cost.

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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