My friend is really desperate for help, since RBS does not wish to take responsibilty for giving his money to a fraudster, who impersonated him

background

My friend went in person to RBS last to withdraw £600, he took his passport, statement and driving licence as id. he withdrew £600 and asked for his balance printout

he realised an additional £200 had been withdrawn earlier in the month by someone else, who had obtained her banking details by some unknown method

he asked the bank to investigate who had impersonated him and come into the bank claiming to be him and withdrew the money

The bank said he had done it herself, my friend told the bank to check the cctv on the day the money had been withdrawn, check the signature and fingerprints on the withdrawal slip the fraudster had used

My friend produced his signature of the day of his withdrawal and asked the bank to compare with the fraudster signature, bank said both were different

To cut a long story short...............

My friend suspected hisr sister and her boyfriend to be involved, which proved to be true, since his sister admitted it to him and that her boyfriend had impersonated him at the bank and taken out my friends money.

My friends wants to take this further and make sure the individual who impersonated him at the bank is prosecuted, what can he do?, since the bank is not willing to take full responsibility

The bank have asked my friend to get a crime reference number, shouldn't the bank be doing this for him

The RBS staff have not been helpful, asking my friend to go to the police, shouldn't the bank be doing this?

Any advice appreciated, thanks

The RBS staff have not been helpful, asking my friend to go to the police, shouldn't the bank be doing this?

No. The crime has been committed against your friend and it is he who should be reporting it to the police, not the bank.

The bank has paid out to an imposter, believing that the imposter was your friend. So the transaction has been carried out in good faith.

The imposter obviously had whatever the bank needed to reasonably believe him to be genuine.

Regards, Rooster.

it make sense what your saying, I asked a friend at work who had a similar problem with Abbey bank, Abbey took control of the case, maybe it was a bit different

What are the chances of the fraudster being apprended and prosecuted?