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    • Hi all, We bought a part to fix our washing machine approx 13 months ago direct from the manufacturer of the washing machine via phone. This part then failed 13 months later, as confirmed by their own engineer, who was sent by the manufacturer (who is also the retailer for the part) FoC. The engineer actually installed a replacement part, the machine came back to life, but they then removed the part used for testing (and ours reinstalled) as "we would be charged for it". The retailer are refusing to replace the part, stating that they only warranty parts for 90 days. When I stated that I believed the Consumer Rights Act gives me longer than that, they insinuated that it did not, and this was repeated by many representatives. AIUI for goods bought more than 6 months ago, I need to get an engineers report to confirm the part has failed? Or that it has failed due to manufacturing issues? Or would the companies own engineers report suffice? Also, does anyone have any other decent contact details for Hotpoint (or the Whirlpool group)? Thanks, GH
    • Thank you for that "read me", It's a lot to digest, lots of legal procedure. There was one thing that I was going to mention to you,  but in one of the conversations in that thread it was mentioned that there may be spies on the Forum,  this is something that I've read quite some time ago in a previous thread. What I had in mind was to wait for the thirty days after their reply to my CCA request and then send the unenforceable letter. I was hoping that an absence of signature could be the Silver Bullet but it seems that there are lot of layers to peel on this Onion.  
    • love the extra £1000 charge for confidentialy there BF   Also OP even if they don't offer OOC it doesn't mean your claim isn't good. I had 3 against EVRi that were heard over the last 3 weeks. They sent me emails asking me to discontinue as I wouldn't win. Went infront of a judge and won all 3.    Just remember the law is on your side. The judges will be aware of this.   Where you can its important to try to point out at the hearing the specific part of the contract they breached. I found this was very helpful and the Judge made reference to it when they gave their judgements and it seemed this was pretty important as once you have identified a specific breach the matter turns straight to liability. From there its a case of pointing out the unlawfullness of their insurance and then that should be it.
    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
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Wickerman vs MINT


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After sending the DPA letter on 20/06, have had a response from MINT to say they've received my request which will be processed shortly. Also to confirm that they've applied my £10 payment for this to my account in error. Buffoons.

 

Will keep you posted.

 

First Direct - Settled in full 01/07

Capital One - Settled in full 06/10/06

MINT - Settled In Full 30/08/06

HSBC - Settled in Full 15/12/06

Barclays - - Settled in Full 29/11/06

Morgan Stanley - Settled In Full 03/10/06

MBNA - Settled In Full 23/09

American Express - Settled in Full 30/11/06 via bailiffs

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Received statements this morning, and in the couple of years I've had the card, the fees total £140. But it's £140 of my money, so the prelim letter goes out this afternoon with my love and best wishes.

 

First Direct - Settled in full 01/07

Capital One - Settled in full 06/10/06

MINT - Settled In Full 30/08/06

HSBC - Settled in Full 15/12/06

Barclays - - Settled in Full 29/11/06

Morgan Stanley - Settled In Full 03/10/06

MBNA - Settled In Full 23/09

American Express - Settled in Full 30/11/06 via bailiffs

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  • 3 weeks later...

Well, MINT have politely decided to completely ignore my preliminary request for repayment. No response at all......although their latest statement arrived on time as ever.

 

Have therefore sent off my letter before action this morning.

 

First Direct - Settled in full 01/07

Capital One - Settled in full 06/10/06

MINT - Settled In Full 30/08/06

HSBC - Settled in Full 15/12/06

Barclays - - Settled in Full 29/11/06

Morgan Stanley - Settled In Full 03/10/06

MBNA - Settled In Full 23/09

American Express - Settled in Full 30/11/06 via bailiffs

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  • 3 weeks later...

Today, one day prior to my deadline before I file on Moneyclaim, MINT respond with an offer of £56. This represents the difference between what I'm claiming and the £12 they, mistakenly, feel justified in charging.

 

Now, normally, I would send off a letter accepting it as an interim payment towards the total owed. However, I'm on deadline for filing on MC.

 

So, my question is, should I:

 

a) Contact them to accept as an interim payment, informing them that I've filed a court claim for the rest.

 

b) Simply file a claim for the rest without contacting them, since they've not refunded in full within the deadlines given in my preliminary and LBA?

 

or

 

c) neither of the above as you've a more suitable course of action which I should take (pease advise)...

 

 

Thanks in advance.

 

First Direct - Settled in full 01/07

Capital One - Settled in full 06/10/06

MINT - Settled In Full 30/08/06

HSBC - Settled in Full 15/12/06

Barclays - - Settled in Full 29/11/06

Morgan Stanley - Settled In Full 03/10/06

MBNA - Settled In Full 23/09

American Express - Settled in Full 30/11/06 via bailiffs

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  • 2 weeks later...

Really do need some input here guys.

 

Regarding the last post, I contacted MINT and told them that I accept their cheque as an interim payment towards the final total, but as their deadline is up that I'll be persuing this through the courts. I decided to wait a week to see of they contacted me, which they have, but just saying that they will be in touch within the next two weeks after reviewing the situation.

 

So would you just press on with Moneyclaim? If I did, would I be perceived as being reasonable. having already given them at least 5 weeks to pay up in full? I sense it's just another stall tactic to drag things out a bit longer, but just wanted to see what you think.

 

First Direct - Settled in full 01/07

Capital One - Settled in full 06/10/06

MINT - Settled In Full 30/08/06

HSBC - Settled in Full 15/12/06

Barclays - - Settled in Full 29/11/06

Morgan Stanley - Settled In Full 03/10/06

MBNA - Settled In Full 23/09

American Express - Settled in Full 30/11/06 via bailiffs

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That's good enough for me!! Thanks for the back up.

 

First Direct - Settled in full 01/07

Capital One - Settled in full 06/10/06

MINT - Settled In Full 30/08/06

HSBC - Settled in Full 15/12/06

Barclays - - Settled in Full 29/11/06

Morgan Stanley - Settled In Full 03/10/06

MBNA - Settled In Full 23/09

American Express - Settled in Full 30/11/06 via bailiffs

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Moneyclaim filed.

 

First Direct - Settled in full 01/07

Capital One - Settled in full 06/10/06

MINT - Settled In Full 30/08/06

HSBC - Settled in Full 15/12/06

Barclays - - Settled in Full 29/11/06

Morgan Stanley - Settled In Full 03/10/06

MBNA - Settled In Full 23/09

American Express - Settled in Full 30/11/06 via bailiffs

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  • 3 weeks later...

Back from my hols today, and they've settled in full.

 

First Direct - Settled in full 01/07

Capital One - Settled in full 06/10/06

MINT - Settled In Full 30/08/06

HSBC - Settled in Full 15/12/06

Barclays - - Settled in Full 29/11/06

Morgan Stanley - Settled In Full 03/10/06

MBNA - Settled In Full 23/09

American Express - Settled in Full 30/11/06 via bailiffs

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Great stuff :)

Bank of Scotland: Claiming £699.47, SETTLED IN FULL at moneyclaim stage

Sisters NatWest - Claiming £1056 - SETTLED at AQ stage

Natwest CC - Claiming £804, SETTLED IN FULL at LBA stage

GF Natwest - claiming £749.33, moneyclaim filed - SETTLED IN FULL 04/08

MBNA: Claiming £150 - SETTLED IN FULL at LBA stage

HSBC: £1014 - SETTLED at LBA stage + pending charges removed

Sisters HSBC - £300 - SETTLED IN FULL at prelim stage

Yorkshire bank - claiming £496.68 - SETTLED IN FULL at court date stage.

Capital One - claiming £605.54 -SETTLED IN FULL

 

 

 

DON'T FORGET TO DONATE!

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  • 2 weeks later...

You assume correctly, they'll try and offer you the difference between the £20 and the £12. Stand firm. All will be fine. If you need any help, let me know.

 

First Direct - Settled in full 01/07

Capital One - Settled in full 06/10/06

MINT - Settled In Full 30/08/06

HSBC - Settled in Full 15/12/06

Barclays - - Settled in Full 29/11/06

Morgan Stanley - Settled In Full 03/10/06

MBNA - Settled In Full 23/09

American Express - Settled in Full 30/11/06 via bailiffs

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Wouldn't life be mundane if we didn't have the banks to keep us all busy??

 

First Direct - Settled in full 01/07

Capital One - Settled in full 06/10/06

MINT - Settled In Full 30/08/06

HSBC - Settled in Full 15/12/06

Barclays - - Settled in Full 29/11/06

Morgan Stanley - Settled In Full 03/10/06

MBNA - Settled In Full 23/09

American Express - Settled in Full 30/11/06 via bailiffs

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Amex tried the same with me ( £240 owed )...... I refused (accepted offer as partial) and am going for the rest. Cheeky bu**ers

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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