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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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bank charges


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Hello Donnie and welcome. :-)

read here

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these-first/

 

and then here

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

 

read around your own banks forum, and around other forums in general. Read as much as you can to get an understanding of the basic arguments and principals of why we are all here and what we are doing.

 

also look here

 

http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1141050760,24632,

 

same information presented in a slightly different way. MSE (Money Saving Expert) also has much information and many forums which will help you understand why you are in debt and how to get yourself out of it.

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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Welcome Aboard Donnie - you should find most of the answers in the FAQ's section - there's a wealth of stuff in there so have a good scour through them.

 

After that, start up your own thread under the organisation you're looking to reclaim your charges against & use this as a place to keep us up to date with how you're getting on.

 

Also, any questions etc, post them in there & help will follow.

 

Good luck!

 

JM

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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  • 2 months later...

hi folks. I recieved a letter from the B O S 3 weeks ago offering me £100 of my bank charges back, this was refused,i recieved another letter yesterday 16/9/06 offerring me £300 back,since im claiming for £1400 this was also refused,so im now just about to download a small claims form and start my court proceedings,so any help would be most welcome. I will keep you informned of my progress,and thanks to all for the template letters yours donnie mac [email protected]

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  • 3 weeks later...
Hello Donnie and welcome. :-)

read here

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these-first/

 

and then here

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

 

read around your own banks forum, and around other forums in general. Read as much as you can to get an understanding of the basic arguments and principals of why we are all here and what we are doing.

 

also look here

 

Reclaim unfair bank charges: don’t let them keep your cash! | MoneySavingExpert.com,

 

same information presented in a slightly different way. MSE (Money Saving Expert) also has much information and many forums which will help you understand why you are in debt and how to get yourself out of it.

 

 

 

Hi Fruitycar,

 

Looks like you have heaps of information on the subject, I had some problems trying to set up a new thread and I ended up in here

This is the place I was trying to find but may be stepping peoples toes :oops:

I'm looking to get all my bank charges back, which will mean me sending the template letter (edited by myself) to ask for all my statements from the last six years.

My branch is HSBC, just wondering if anybody has had any difficulty dealing with them? or have most people been successful? thinking of sending the first letter as soon as I hears a few views from people, thanks for reading this

 

Regards

[sIGPIC][/sIGPIC]

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  • 3 months later...
  • 4 months later...

This is in the template library section

YOUR Street

Town

City

Postcode

 

 

Date

 

BANK NAME

Address

Address

Postcode

Re: Account number XXXXXXXX

Response to settlement offer.

 

Dear [named sender or Sirs]

Thank you for your letter dated xx/xx/xx

I respectfully decline your offer of settlement and request, once again, that you return to me all charges imposed on this account, totalling £xxxx

 

I will accept the sum offered only as part settlement and on the clear understanding that I will pursue recovery of the remainder, with a County Court claim if necessary.

 

My letter before action sent previously indicates that you have until xx/xx/xx to respond before Court action commences. You are reminded that there will be no extension to this timescale.

 

I trust this clarifies my position.

 

 

Yours faithfully

[signature]

[print name]

[sIGPIC][/sIGPIC]

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  • 2 months later...

Hi

 

I have just moved into a new flat and have had gas/electricity reminders from the previous tennats, can they still enter by flat with a warrant even though i have just moved in or shall i return the post back as return to sender?

 

thanks

 

Amz

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