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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bank of Scotland DPA letter


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hi guys, tommorow i will be sending my request for transactions/charges for the past six years. i look forward to my reply. Has anyone else had success in receiving this information, and if so are there any related charges. thanks. :)

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after reading the scottish civil court link in the library, it has come to my attention i will be required to issue two claims, as the amount i want back is for over £750. when i send my letter to the bank should i ask for the full amount, and if i have no success, submitt a claim for say, the last two years charges. can anyone help with this?

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Hi there i am sure i read in the library part of this site that it is possible and best to have separate claims in Scotland as the amount for small claims court is so small. That's what i am going to do if you ask your bank for a list of charges then you can use them up to the value of £750 then for your next claim carry on from where you stopped - hope this makes sense!

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would you make simaltaneous(sp) claims to cover the full amount, or submit them chronologically one after the other as each one is settled? Iam waiting for my DPA request to be answered, but my rough estimate from the statements I have is over £1400.

What is the next level up from the sherriffs small claim court? I have skimmed through the scottish courts site, but came to no definite conclusion. :?

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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You wouldn't have read that it was possible to divide your claim. You would have read that we don't really know and that it could be tried.

So try it, but do them one at a time because of you try to do them al at the same time then they might try to consolidate the claim.

(You might have read that too.)

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Well the DPA letter has certainly made the bank jump.. :shock: i put in my DPA letter personally to the bank 2 days ago requesting statements from june 2000 and recieved 2004's statements today by post :D, didnt expect anything that quick ... dunno where 2000-2003 and 2005-2006 are but i will find out monday when i go over.. :? .

 

good luck to all !! :D

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  • 1 year later...
Guest malcolm_s

Hello There, sorry we cannot report much success yet - our original request was served and started running from 12th March.

 

As of today 6th June, we have had the following response:

 

Out of 9 accounts, we have received PARTIAL data for ONE. We have served legal notice of default, recorded delivery reminders, still precious little. We have had requests to prove identity (by post, to our accepted business address!) WELL after the 40-day limit. I am currently investigating the court option. I've also now appending a request for their CTI telephony log (which will prove harassment) - don't expect anything to come from that initially either!

 

I'm about to draft notice to the various authorities, but I suspect Court or the Police will be the only way. I hope to speak to the Police tomorrow as there is the possibility they may have some Jurisdiction.

 

Anyone been down this route with Halifax/BOS in Scotland before?

 

Good luck, and keep us posted!

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  • 11 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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