Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


Results 1 to 13 of 13
  1. #1

    Default maitenance charge

    l won over 5k from nat west in 2005 and moved my account to RBSicon. Has anyone else had new tlc's? the unauthorised overdraft fee is now called a "maitenance fee" it's still £28.00 though! forgot a payment of £21 got charged £38.00 and now am being charged this maitenance charge of £28.00. Has anyone got these charges waived by RBS as l was thinking or ringing my branch and asking for it back or are they all just waiting for the result of the test case? Your thoughts would be much appreciated.

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  2. #2
    louis wu
    Guest

    Default Re: maitenance charge

    I think it's safe to say that whatever they call it, it's still a charge, and £28 is excessive to say the least.

    I suppose the first thing to do would be to phone them, I have generally found that they will refund a charge if you haven't had one for a while, and it's only a quick call so nothing to lose.

    If it fails, then your back to square one, and you need to decide what action you want to ake. For 1 charge, it may be worth just waiting and seing what happens for a couple of months and then deciding.

    louis


  3. #3

    Default Re: maitenance charge

    They used to revoke charges but i think they might have a different policy since the test case came about.

    In the past i have had charges revoked after a quick phonecall but now when i call up they are very very adamant that i should suffer the charge.

    I dont know if this has to do with me claiming £430 back last year or not.

    I would still give them a call though. Its always worth a try.

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  4. #4

    Default Re: maitenance charge

    the guy l spoke to put a " concern" note on my account and someone was supposed to ring me back. so l will ring again on monday


  5. #5
    vortex
    Guest

    Default Re: maitenance charge

    That is what they call a complaint. They and natwest are part of the same banking group which is Royal Bank of Scotlandicon Group PLC.


  6. #6

    Default Re: maitenance charge

    l've propably got a big red flag by my name!!


  7. #7

    Default Re: maitenance charge

    l have made 2 phone callsicon to my branch both times someone was gonna ring me back but no one has bothered so it would seem their answer is just to ignore me!!


  8. #8

    Default Re: maitenance charge

    the unauthorised overdraft fee is now called a "maitenance fee"


    In the words of Abraham Lincoln, “how many tails does a dog have if you call its tail a leg? Four. Calling its tail a leg does not make it a leg.”




    Please note nothing I say constitutes legal advice.
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  9. #9

    Default Re: maitenance charge

    after being contacted by customer care then speaking to customer relations l will need to ask for the £66 in writing and no doubt it will go on the pile with all the others whilst they wait for the result of the test case


  10. #10

    Default Re: maitenance charge

    letter done and ready to send


  11. #11

    Default Re: maitenance charge

    received a reply from RBSicon. my complaint has been registered and will be dealt with after the outcome of the court case.


  12. #12

    Default Re: maitenance charge

    Hi all update on the thread. Collections department starting hassling us about the overdraft. Have written to them stating that it is in dispute, but they are ignoring the letter. Now threatening to default us! Any suggestions please


  13. #13

    Default Re: maitenance charge

    had to open another bank account as they froze our RBSicon account forcing me to ring their collections department and making a payment off the overdraft on the other account! was then told in no uncertain terms to go elsewhere! have now received a letter from their in house DCAicon Triton demanding the money. This account is in disputeicon as we are all waiting for the final outcome of the test case. l keep telling them it is in dispute but no one seems to be listening!Anyone got any advise as to what l should put in a letter to Triton pls? It is really getting on my nerves now lol



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