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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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http://www.rbs.co.uk/content/persona...december07.pdf

 

Can anyone make out if there are any notable changes?

Im terrible with all that legal jargon.

 

I had a quick scan and noticed that the type of account i hold, royalties gold, will no longer be available to open.

It also says something about people who own these accounts (which will no longer be available to open) will have their account switched or CANCELLED by the RBS.

Is this a back lash to the bank charge reclaiming? I have reclaimed £480 on this account and am in the process of reclaiming £1800(its stayed) from my partner and I's joint account.

Will this give them power to pick and choose who's account will be closed??

 

 

On another note:

I shouldnt have this account in the first place as i never signed any agreement for the upgrade and yet i have been charged £6 a month in fees for the last 4 years(ive held my IPCA since i was about 6 and im now 25). I asked them last week to prove that i agreed to the upgrade and im waiting on a response.

What do you think my chances of getting my fees back?

 

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http://www.rbs.co.uk/content/persona...december07.pdf

 

Can anyone make out if there are any notable changes?

Im terrible with all that legal jargon.

yes there are... e.g.

a Paid Referral Fee.

an Unpaid Item Fee.

a monthly charge known as a Maintenance Charge; and etc.

 

I had a quick scan and noticed that the type of account i hold, royalties gold, will no longer be available to open.

It also says something about people who own these accounts (which will no longer be available to open) will have their account switched or CANCELLED by the RBS.

Generally banks have the right to terminate accounts if they wish; this is the case even where accounts are of aa type that is still available to open

Is this a back lash to the bank charge reclaiming?

No, it's pretty common for banks to change their account structure

I have reclaimed £480 on this account and am in the process of reclaiming £1800(its stayed) from my partner and I's joint account.

Will this give them power to pick and choose who's account will be closed??

In effect they already have this power, but to use it because of a claim would be counter to the FSA waiver.

 

On another note:

I shouldnt have this account in the first place as i never signed any agreement for the upgrade and yet i have been charged £6 a month in fees for the last 4 years(ive held my IPCA since i was about 6 and im now 25). I asked them last week to prove that i agreed to the upgrade and im waiting on a response.

What do you think my chances of getting my fees back?

You might have a case, but most judges would think if you had it for six years, you should have noticed at some point.

 

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i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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Thanks very much m8.

I noticed the monthly fee for an unauthorised overdraft on my last statement.

£28 the cheeky sods.

 

It now means that if i go over my overdraft by as little as £0.01 i will be charged instantly £34 and then a further £28 art the end of the month.

 

Great!

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