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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Court date on 12th Feb -stay lifted - *WON IN COURT*


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Congratulations Linz and thanks for the donation. They've been few and far between since the test case was announced.

 

Unfortunately I missed Robert on GMTV but I gather he got a good plug in for us.:D

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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You are more than welcome it is the least I can do for all the advice I have had in return - Robert was fantastic and it makes you realise just how powerful CAG is - everyone involved should take a massive pat on the back :D

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Thanks again Linz. I'll make sure our media star sees your response, although his head may just swell a bit.:D

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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cheque received in full for YB today YEEHAH - Tom I am in court today with Cohens - this is the third visit - they issued a court form i sent the relevant paperwork but they only supplied 2 years worth of statements and the judge ordered i pay what was on the statements which amounted to £95 - i paid that in full then received an order for judgement for 450 - i applied to have it set aside and the hearing is today so will let you know on the other thread the outcome

 

Thanks guys for all your help - saw a cagger on tv this morning (Robert Cummings) talking about the case today :)

Thanks very much for the donation Linz - it really is very much appreciated. :)

Robertxc v. Abbey - £3300 Settled in full

Robertxc v. Clydesdale - £750 Settled in full

Nationwide v. Robertxc - £2000 overdraft wiped out, Default removed by order of the sheriff

Robertxc v. Style Card - Default removed by order of the sheriff

Robertxc v. Abbey (1) - Data Protection Act action. £750 compensation

Robertxc v. Abbey (2) - Data Protection Act action. £2000 compensation, default removed

 

The opinions on this post are those of Robertxc and not necessarily the opinions of the group and do not constitute sound legal advice. You are advised to seek professional legal advice.

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  • 4 months later...

Hi Everyone

 

I have read these threads and am very interested.

 

I have an old YB credit card & current acc overdraft which I am paying off monthly.

 

Am I correct in thinking that I could apply for unfair charges to be refunded to me?

 

I have heard lots about bank fees refunds but not sure where to start or if it is still possible to even apply?

 

If anyone could offer advice I'd be very greatful!

 

Thanks

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Yes Oatbag you can.

 

Best way of going about it is, open up your own thread in the correct banks forum, you may not get noticed on this thread, plus will bee asier to keep all your facts in one place.

 

You can reclaim back CC charges as normal.

 

You need to start the process of reclaiming bank charges, if they dont settle and you have to go to court, your case will be stayed, but it will put you in the queue for when its all settled.

 

Just start with your own thread and people will help you through the process.

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