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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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WON!! Egg Smashed £900


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Hiya

 

EGG Credit Card - Won - £900 - 22days from data protection to money in account.

 

Well, cant believe it but i Won, changed the letters a bit using the MOC template and another all in one, seemed to have worked, money in my account this morning!!!!

 

No MCOL, no FOS, just letters.......

 

So keep it up everybody

 

Andy

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Joy to the world!

What a story for the New Year, very well done, winner number 82.

 

PS. Andrew, at this momentous time in the Reclaim Movement with the OFT Test Case already under way on 17th January 2008, would you consider sharing the text of your most effective letter? The speed of your success has not been seen since the glory days of March-July 2007.

 

 

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The Customer Relations Office

Egg plc

Riverside Road

Pride Park

Derby

DE99 3GG

Dear Gugu Dlamini,

Re. Account number:

Thank you for your recent letter dated 09/01/08.

I have great respect for Egg's Genuine Pre-estimate of £20.I have great respect for Egg's Genuine Pre-estimate of £16.I have great respect for all future Genuine Pre-estimates.

As a cardholder you cannot help wondering, if after 15 years in business Egg has ever tried to reconcile Pre-estimates against Post-event audits.

I am confident that a company devoted to justice and truth like Egg will not withhold evidence from the cardholder, that Egg will present evidence in court to show after-the-event costs, as well as before-the-event Genuine Pre-estimates

 

I am afraid I must decline your offer to reduce the penalty charges levied on my account to £12 and the credit of £xx to my account.

 

In your letter you say that you do not agree with my legal analysis in regards to the penalty charges you have levied from my account, yet you have given no reason as to why. I have explained clearly the views of both myself and the law regarding penalty charges. Once again I invite you to show me that the charges imposed on my account are a true reflection of your costs. I require a detailed breakdown of what actions are necessary to make up such costs & how you arrive at the sum charged.

 

I will not accept any goodwill payment that is less than the full amount requested.

 

To make my position clear, I refuse to accept £xx as settlement in any way in relation to my request. I will continue to pursue the full amount of £xx as originally requested through a court if necessary.

If you would like to pay the outstanding amount of £xx, within the next 7 days, I will consider the matter closed.

 

Should you choose to ignore or refuse this final request, I ask you not to credit my account with £xx or any other amount, and to withdraw it if you have already done so. I will then take the matter to a county court without further notice where the legalities can be properly examined and a just resolution can be obtained.

 

 

Yours sincerely

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