I have started this thread for my boyfriend who has enlisted my help in getting his bank charges back.

We posted the DPA several weeks back and RBS didn't even aknowledge his letter they just sent a bundle of statement, with a covering "as requested letter". Cusotmer service at it's best NOT.

So we (the royal we) are going through and totaling up to insert into the Prem letter.

Lets hope their customer service improves.

Good luck! I didn't get a letter from RBS either- not even the "as requested letter" you mention.

My bank statements arrived in a torn envelope- I assumed the 'with compliments' slip must have fallen out! Aye right!

Anyone get the feeling that there's a wee man/woman at bank HQ or wherever, getting heartily sick of printing and posting millions of copies of bank statements.

I too have just received a historical print out of my account...however I just asked the nice man at my branch of RBS if he could arrange it...and he did!! No charge...presumably done out of the goodness of their hearts!! So far the back dated charges amount to over £4,000!!!

However, at the moment trying to get back charges for June that sparked all this off, for us. Initially they wanted us to sign a dislaimer to say we would accept this refund as full and final settlement and would not seek to reclaim charges made prior to June!!! What a cheek!!! Told them, would accept as an interim payment, but would be considering whether to re-claim charges made on my account over the last 6 years, as entitled to do so. It is amazing that the banks have been allowed to get away with this for so long.

Pity there isn't a bank out there that wants to conduct its business fairly...I am sure there would be a whole lot of people moving their accounts if there was!!

Will keep the forum updated as things progress. Good luck to everyone else.

Hi Guys, I'm back been a bit frantic on the home front - My fella's total comes to £671.75 to say he was shocked was an understatement. Post the Prem letter on Friday 30th and now we wait for a response.

Today my boyfriend got a response from (get this) "NatWest" re his prem letter about his a/c with "Royal Bank of Scotland". saying "I have not been able to trace an a/c in your name.... not a vaild Natwest sort code" Duh! obviously because it's a RBOS a/c.

His Prem letter was addressed to Stuart Higley, Customer Relations at RBOS, National Westminster Hse, 225 Shenley Road, Borehamwood, WD6 1TE. And the reply from NatWEST is from ... yep Stuart Higley.

Can someone enlighten me?? Should I resend the letter to Mr Higley and point out again that it is under RBOS or should I sent it elsewhere.

Grateful for any advice!!

I'd be tempted to send a copy of your original letter, along with his respose to your local branch - oh, and remind them of that ticking clock..!

Good luck, keep us posted

 

Can someone enlighten me?? Should I resend the letter to Mr Higley and point out again that it is under RBOS or should I sent it elsewhere.

 

Grateful for any advice!!

To be honest I would send al correspondence to the branch directly. They will prob send a 'sod off' letter back, then send the LBA, again to the branch. This was my approach and it has now been forwarded to Custome Relations Dept.

Hope this helps.

Thanks for the advice guys, I have sent a coveing letter to the branch and included all the letters received, so now waiting for a reply - form any one. But I think I will send the LBA to the branch too.

Cheers