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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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citi- not responding at all **WON**


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  • 1 month later...
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hi thanks to you all for some information,

citi refused to answer any letters of mine so i rang the data protection officer, richard cooke , who asked me to fax a copy of the judgement order, i did and still nothing .

after 2 weeks left a message with MR COOKE that i am instructing the baillifs to collect my money. finally got a response from Sarah Plaza , office of the chief Executive , who has paid my money and said it was for default charges , they cant get anything right.

 

so thats been paid , but no application form sent to me.

can i do a poc with options on it for the repayment of the ppi, either it wa pre selected or i was given the wrong advice.

 

any help will be great as usual.

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  • 6 months later...

hi to everyone , have won my case against citi .

 

PPI :) !!! WON !!! :)

 

had constant communication with citi and they agreed to repay in full all the ppi plus interest at the CI rate, plus all charges as long as i sign the new TOMLIN ORDER.

 

recieved the payment and have banked the cheque.

 

another victory agaisnt CITI

 

:p

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Can you confirm as to whether the Tomlin order states any confidentiality clauses ?

If this is the case and you have signed it,then you will have to observe those conditions.

Edited by MARTIN3030

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Ok I am happy to approve the post,since you can confirm there was no third party non disclosure attatched as a pre condition.

Though I have to say this is quite unusual-there seems very little point in issuing a consent order to address the money side of a claim alone-its quite strange.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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hi martin ,

having read through the order from the court the judge had ordered citi to produce the credit finance agreement, "the original" 14 days before the hearing.

i havnt had that before.

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hi martin3030

have considered the points you have raised , i had an agreement form sent by email for me to sign and send it back by fax, it was done in a hurry as i was going away for holiday and the court hearing fee was due to be paid.

thats most probably the reason then.

i havnt any other papers from them as yet or from the courts.

let you know when i hear any more.

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Ok understood.

Can you tell me how they sent you payment-was it by normal mail,recorded delivery or special ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 6 months later...

Hi gilly.

 

Citi have taken over several 'brand' names in recent years. Which one is it you are interested in?

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Associates used the Castle Street Reading address-as did Citi for a spell.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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