Hi , My husband received a phone call from yes loans the other day as we were looking for an unsecured loan we done an application with them and they told us that we had been accepted and what the monthly repayments would be , the advisor asked my husband for his debit card details which my husband gave as he thought it was just part of the application process for verification purposes , Now i have checked my bank account and they have debited £49.50 from our account there was no mention on the telephone conversation of any fees or anything and my husband did not give any permission to debit any money from our account.

I am really angry and I have sent them one hell of an email as i feel they have commited fraud , i have again emailed them today and had no response from either email . Has anyone dealt with these how do i get my money back anyone have any contact details for them pref email addresses.

Thanks for reading.

Inform the bank that the transaction was unauthorized. They will normally refund it and investigate.

yes loans freephone number 0800 141 141 dont call the 0871 numbers

I've had the same problem with Carter & Carter Financial / Easy Step Loans, they took £499.99 off me.

I tried my bank and they can't do anything about it because I gave my card details.

Hi Hans Solo!!

HAPPY TO HELP

NTYL

Just to update all on this site I got my money back off Yes in 3 days.

We do not recommend giving or taking advice by email or PM.

We help everybody, not just a chosen few.

Information given by email or PM cannot be checked for accuracy.

How do you know that you are not giving your details to a DCA spy?

You have no way of knowing.

Regards, Rooster.

if

Please help!!! My partner applied in May 2010 for a loan with Yes Loans, they took the money and he recieved no other communication! Then they phoned again in June 2010, and he told them that he was not interested and did not have the money! They took it anyway, and on the bank statement it shows up as Mrs Cashback!!! I have since written them a letter, and we have still had no response!!! What else can we do???

Yes loans are a disaster and I would avoid them at all costs. I made the mistake of conatcting them for a £2k unsecured loan 5 weeks ago. I have a 5 year old default on my file so I knew i would have no joy with my own bank or others on the high street. The initial conversation with them was straightforward enough and I was quoted a favourable repayment amount over 24 months. Then the bull**** started and I fell for it. I was asked to provide my debit card details with the promise of a telephone offer the next morning. My card was debited £69.99 and I am still waiting for the call or any correspondence. I cancelled my "agreement" with them in writing 2 days later and am still waiting for my refund, which I believe they must pay within 31 days. That is tomorrow, so I will wait with patience.

I am in the process of a court hearing with this company.

I am putting a file together which a great deal of people have sent/emailed me statements of their dealing with Yes loans.

These files are to be presented along side my claim in a court of law,.

Please email me your accounts of this company. The file is getting thicker by the day. email me at : [email protected]

Hard to believe really, but I received a cheque today for £64.50, £5 less than my original payment. I understand this is their admin cost. I tried several times to get through on various phone numbers but gave up after waiting for ages. So, without actually getting to talk to them I have received my refund without too much hassle, all be a week or so late. Of course the cheque may bounce but I am not expecting it to. My lesson learned is NOT to pay broker fees for doing something that I could probably do myself. Good luck to those of you pursuing your cases further.

So they have scammed you then????

You have put money into there pocket by calling them, they have had 1 month interest on your money then pay you £5 less...

They state in their T & C's that they keep your card and bank details, so why let them get away with keeping your money, they can put it back into your account straight away.

There sale agent lied to me, and they have refused to give me a recording of the conversation I had with him ( which I am legally entitles to) I have sent 3 recorded delivery letters asking for this and I stated I am willing to pay a £10 fee (which is the maximum they can charge). still no tape even though the letters have all been signed for. Guess what I open a court claim and they respond within 3 days.

If your willing to lose your money and be lied to that's fine...But I for one am not !!

I agree that they have scammed me, but I feel a complete fool to have fallen for this. The recording of my initial conversation with them would make me squirm. So patient, so understanding and helpful until they had my card details. Then another operator apologised that they had a systems error and basically said goodbye. This maybe was their only lie to me. The rest was clever speak and wording which I fell for. I appreciate they have had my money in their account for several weeks but am genuinely suprised to have got anything back without a real fight. I did pursue a claim in the small claims last year against a million pound company who owed me several thousands of pounds. I entered a claim for several single invoices worth around £1000 each and got my money very easily. However I lost business afterwards and have such become very dubious about pursuing some items through the courts.

I wish you well with yours mate and remain embarrased that I fell for this rubbish ploy.

Its not clever speak, it is misleading which is a criminal offence to intentionally mislead to gain ...Fraud act 2006

I know people can be pressured into giving bank details, even desperate..but read the forums there are hundreds of people they have scammed...now not every one is stupid....they are mislead, I have spoken off the record to people who have worked there and you would not believe some of the stories....

They are given scripts to read, but any slight deviation is deliberately misleading people..like i say is a criminal offence

everyone email me your dealings with these con men and i will had them to my growing file to present in court

How did the court case go?

How did the court case go?

Hi, ref2403 has not been online since August 2010, very much doubt you'll get a reply.