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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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bank charges


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Help!

 

I contacted BofS recently for a breakdown of all my bank charges over the past 6yrs. I got a letter back saying that i would have to pay £5.00 for the release of this information! I decided to pay this small sum in light of my hefty bank charges, however, i was promptly asked if i was requesting the information in light of the recent press coverage about bank charges. I replied that yes this was the case and was then informed that i should save my £5.00 because it is only related to credit card charges and that there is no way on this earth that they will refund my bank charges!

 

Once i receive information about all my bank charges can anyone please advise me where to go from here?

 

Many thanks

 

Scott

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Scott,

 

welcome!:) Make sure you read all of the FAQs they provide most of the info and if anything is then unclear ask on this thread that you've started (ps well done for that and taking the plunge;) ). Read the other threads too, esp any on the BoS and take heart mon brave! Its your money and you will get it back. Beware of the time wasting tactics the banks will use! Templates for Data Protection Act disclosure and the next steps are available in the Library too.

Green On!

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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Many thanks BigCol45. I really do hope i get all my money back! BofS are so useless and couldn't care less that they piled on the charges causing me so much stress, and not to mention further into debt!!!

 

I would keep this site updated with my progress... and of course for help aswell

 

Scott :)

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Hi Scott,

It amazes me what utter tripe these banks are coming out with. They know damn well that the OFT's findings do not only relate to credit cards!

Anyway, I'll get off my soap box now lol

As Bigcol says, use the templates on here and send your DPA request with £10. Follow the step by step instructions in the FAQ section and I'm sure you'll get a bit further :)

Good luck.

Pam.

 

If anything I've said helps you then please feel free to tip my scales!

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