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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Paul Vs Abbey **SETTLED**


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We are currently going through the small claims process and I have my Proof Hearing at the Sheriff Court on the 14th November but I need some help in gathering evidence to help with my claim. I have to have my evidence for the proof hearing lodged 14 days before the case is heard.

 

I am one of seven allowed in Scotland at the moment, to proceed with my claim even though the test case south of the border is ongoing. I rejected the sist on claim by the Abbey and the Sheriff ruled in our favour allowing the actioin to continue. I have since, lodged an incidental application for the recovery of documents specified in the specificatin of documents process.

 

I managed to get the Sheriff to allow 3 specifications, these were:

1. all computer records, files, documents and financial accounts relating to the contract between the parties in order that excerpts may be taken therefrom at the sight of the commissioner showing or tending to show: a) the contractual terms under which the charges in the pursuer's schedule were payable. b) showing when and on what basis the defender calculated or estimated the amount to be included in its contractual terms in respect of those charges. 2. failing, principals, drafts, copies or duplicates of the above or any of them.

 

As stated any help in producing evidence that will help my cause would be grately received. any T&C's, publications, ways in which to win!!! I am only due £457 but the Abbey I don't think are going to let this one go. They would have already spent £1000's in preparing their case as we have been to court three times now!!

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Hi there, I have no experience in the Scottish courts, but have posted a message for someone more experienced that i to come and look at your post. :-)

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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Is this Proof in Edinburgh by any chance?

Aswell as lodging with the court 14 days before the hearing you need to send only a list of that evidence to Abbey.

Regarding the incidental application you lodged can you tell me when you done this and how long the sheriff gave abbey to provide these documents because if they fail that time scale then you could ask the commissioner to recover them on your behalf.

The sheriff clerk should inform you when these documents arrive and then you can go view them and lodge any you wish.

 

What evidence/paperwork if any have you prepared to date?

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Hi There, this is for Edinburgh Sherif Court.

Incidental application: I went to court to have this granted at the begining of the month 02/10/07. I handed Form 15 in to the clerk to have him serve this on the Abbeys solicitors of the 14th this month.

As yet, I have no evidence as I do not know where or what to look for!!

How did you know it was Edinburgh Sheriff Court?

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Hi George,

 

I have been in touch with Mike aswell and he is the one who has directed me to this stage re: incidental application ( He produced it for me). Thank you very much for helping. I will have a look in the info you have sent.

 

Paul

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Hi George,

 

Have had a look at the court bundle, and I am a bit confused as to which one to use as I do not have a copy of the Abbeys defence. I have a letter from Grace Ballantyne, Senior Customer Resolution Manager stating: "I'm sorry that you are unhappy with the charges and I understand you would like these refunded. I can confirm the charges would have been applied correctly, as you would have had insufficient available funds at the time. As such, I am unable to agree to refund any charges".

Just to let you know I had some cleared funds charges and overdraft charges, does it matter what type of charges you have had applied to the account?

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The clear funds is the ABBEY paying for something such as a direct debit or a card transaction without any money being in the account, which in turn put me into overdraft!!

I am sorting the bundle at the moment and have had to delete a few things fromthe witness statement such as CPR!? whatever that is and also the is a section which mentions

The cost to Abbey Plc of a default event: "I am aware of in excess of 200 claims similar or identical in nature to the present case which have been brought against the Defendant bank in the last 18 months. In a significant number of these cases disclosure orders have been made obliging the defendant to substantiate its contention from paragraph * of its template defence that"

I do not know of any template defences!

 

What is Subject Access Request?

 

Where will I find info on the charges tariff for 2003/4/5?

If this does go to proof and they don't settle, I do not have a clue as to what to say!

 

Many thanks, Paul

 

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Ok the SAR is what you send to get your statements.

Template defence, all claimants get standard template, some times it changes slightly but they are templates.

Charges tariff for 2003/4/5............on your statements, do you have terms & conditions?

 

Plenty time to get ready for appearance so dont worry about it.

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  • 2 weeks later...

Just to let you know, I was going to have my proof hearing on the 14th nov. Abbey have decided to settle out of court after a bit of arm twisting. They obviously did not want to produce the documents I asked for under the Specification for the Recovery of Documents. I am going to press them for expenses and keep the case open until the cheque is received!!!

It is satisfying to know that for a total of £450, it has cost them thousands to mount their defence. As soon as the OFT case is finished I will have to go to town on them with the other 2 accounts I had with them.

Thanks again,

Paul

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  • 5 months later...
  • 3 years later...

Hi there

 

I put a full claim to Abbey 3years ago with detailed spread sheet of all the charges amounting to almost £4000.00. I got a letter of acknowledging receipt of my claims. I then got a second letter advising that they were investigating the claim. A final letter came another advising that in view the case going through the courts all cases were on hold.

 

Since then, I have had a massive clear out in my house and I seemed to have lost all the paper work relating to my claim. Additionally Abbey is now Saunterder Plc.

 

Can I still progress with my claim??? HELP

 

Thank you

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Hi there

 

I put a full claim to Abbey 3years ago with detailed spread sheet of all the charges amounting to almost £4000.00. I got a letter of acknowledging receipt of my claims. I then got a second letter advising that they were investigating the claim. A final letter came another advising that in view the case going through the courts all cases were on hold.

 

Since then, I have had a massive clear out in my house and I seemed to have lost all the paper work relating to my claim. Additionally Abbey is now Saunterder Plc.

 

Can I still progress with my claim??? HELP

 

Thank you

 

 

Hi there

 

Nothing to stop you starting again

 

ims

 

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