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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Capitol bank/Bank of Scotland


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I had some problems with debt collectors some time ago, and thought I had resolved the problem. My van has just been removed from a private car park, no notice was given,and according to the document pushed through my door, it has been taken direct to an auction. What can I do now, if it is sold in the auction, they will send me a bill for any supposed shortfall! Can I try to buy it back myself?

Urgent reply needed!!!

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the debt was for hire purchase,which I got into arrears with. I tried to negotiate with capitol bank (while their thugs were on my premises) and they just kept saying £2003 or the van back. Even though I offered to pay in 2 installments they refused, and just kept repeating the same message. Eventually, it went to court, and I was ordered to pay £500 straight away, and then £230 per month,which I did. I paid well over £2000, and then asked for a statement from the debt agency which was dealing with it (direct and legal) to see how much more I had to pay. They didnt send a statement, but said I still owed another £2000!!! I disputed this, but had onother call from more "bailiffs" who were abusive to me,ie. called me a stupid bitch, said the van was going to be reported stolen and I was going to prison unless I gave them the keys,logbook etc. I just said "bring it on!" Direct and Legal then clamped my van, and sent more thugs round to get the keys etc. The only way I could get them to remove the clamps was to give the bailiff 3 cheques for over £1800, which I did. The first cheque went through while I was still trying to get a statement from them. When I eventually did get a statement there were over £1293 in "costs"... there were charges like £25 letters, £10 phone calls, some of £150 per week for supposed letters I certainly didnt recieve.I cantacted C.A.G. and was sent a draft letter to send to direct and legal saying that I didnt acknowledge the debt to them and asking them for various things, and specifying that all correspondence HAD to be in writung.I have not heard a word since, and have had too many other things to worry about to chase it up.... Lo and behold, my shop is always closed on Mondays, and they came and towed it away this morning. There is no number on the form they left, just a "bailiffss" name and the fact that it has been towed direct to birmingham car auction. I am furious, and now feel really helpless.I would appreciate any help here.. I really dont know how to handle these unscrupulous s.o.bs.

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If anybody has read the above, I still need help, the van still at the auctions, but hasnt been allocated for sale yet.I have sent a copy of the letter I sent them in July by fax this time, and a covering letter saying that if they sell the van they are breaking the law, but this hasnt bothered them before...I know that they will say they did not get any letter from me, and since we had a break in lately, I cant even find the post office slip to prove I sent it. What am i supposed to do... and can anybody tell me how I would stand if I could buy the van back from the auction ( obviously for less than they recon I now owe them.) Could they then come and seize goods from my shop for the money, or would it have to go back to court?

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Are you in England or Scotland.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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