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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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The following is an explanation of a residential tenant's legal rights in respect of challenging a rent increase under an Assured Tenancy or an Assured Shorthold Tenancy (commonly called a "Shorthold").

 

However, it should be borne in mind that a Shorthold tenant can be evicted very easily, so these rights are illusory, because most tenancies are Shorthold, where if the tenant opposes the rent increase the landlord can evict.

 

 

Fixed Term Tenancy -v- Periodic Tenancy

 

Whether the landlord has a right to increase the rent depends on whether the tenancy is a fixed term tenancy or a periodic tenancy.

 

A fixed term tenancy is one where the tenancy has a specific length, such as six months or one year.

 

A periodic tenancy is one in which no fixed length is agreed, so it just runs indefinitely. The period of the tenancy is set by the frequency at which the tenant pays rent, e.g. monthly.

 

When a fixed term tenancy ends, if the tenant remains in occupation after the last day then a periodic tenancy arises automatically.

 

 

Rent increase for a Fixed Term tenancy

 

The rent cannot be increased during the fixed term, unless:-

• the tenancy agreement allows for rent increases; or

• the tenant agrees to a rent increase.

 

When the fixed term ends, a landlord will often ask an existing tenant to sign a new tenancy agreement, at a higher rent, as this is a common way for the landlord to increase the rent.

 

That does NOT violate the rule that the rent under a fixed term tenancy can't be increased, because: (a) the increase is taking effect only after the end of the fixed term, not during the fixed term; and (b) the tenant is agreeing to the increase.

 

 

Tenancy Agreement allows for rent increases

 

You must check the tenancy agreement to see what it says, if anything, about rent increases. This might be referred to as the landlord's right to vary the rent.

 

If the tenancy agreement allows rent increases, the tenant has to pay the increase, as often as the tenancy agreement says the rent can be increased, provided that:

• the clause in question is contractually enforceable, and

• the landlord complies with all the provisions of the clause.

 

 

A clause in a contract is not enforceable in court if:

 

(a) The clause is unfair or unreasonable. For example, a term stating that the landlord has the right to increase the rent "from time to time", without specifying what that means, is not enforceable; or

 

(b) The wording of the clause is not clear enough for the tenant to be able to tell what the increase will be. It should state the amount of the increase, or give a formula for how the increase will be calculated (e.g. by applying the Retail Prices Index). And it should say how much prior notice of the increase the landlord must give the tenant.

 

In one case, a clause allowed the rent to be increased to a level which the tenant could not possibly pay. The Court decided that the clause was really a device to force the tenant to run up arrears, so that the landlord could evict him for non-payment of rent. The Court of Appeal decided the clause was unenforceable (Bankway Properties Ltd v Penfold-Dunsford, April 2001).

 

 

The tenant can also challenge the rent increase on the basis that the landlord has not complied with the provisions of the clause in question (e.g. has not given the correct period of prior notice).

 

This is because if the landlord has not complied with the terms of the agreement, then the tenant is not contractually bound to pay the rent increase.

 

 

Some examples:

 

The landlord can increase the rent by:-

 

• Specifying in the tenancy agreement the intervals at which the rent is to be increased, e.g. every twelve months after the beginning of the tenancy. If this is the case, no further notice is necessary; or

 

• Specifying in the tenancy agreement that the tenant will be given notice of a rent increase, to take effect after a specified period of time (e.g. one month's notice); or

 

• A combination of these. For example, the tenancy agreement might say that the landlord can increase the rent annually but must give the tenant one month's notice of the increase.

 

 

If the tenant doesn't pay the rent increase, the landlord can start court proceedings for rent arrears. The tenant can challenge the validity of the increase in that court case.

 

However, where it is the tenancy agreement that allows the landlord to increase the rent there is no right to apply to a Rent Assessment Committee to challenge the increase.

 

 

Statutory procedure for increasing the rent

 

There are two statutory procedures for increasing the rent, in respect of a residential tenancy.

 

The landlord can use:-

• section 13 of the Housing Act 1988; and/or

• section 6 of the Housing Act 1988.

 

 

When to use section 13 of the Housing Act 1988

 

The landlord can use the procedure under section 13 of the Housing Act 1988 to increase the rent if:

 

(a) the tenancy is a periodic tenancy, and

 

(b) there is no clause in the tenancy agreement providing for increase in the rent.

 

 

How to use section 13 of the Housing Act 1988

 

The landlord must give the tenant a notice in writing, entitled "Landlord's Notice Proposing a New Rent Under an Assured Periodic Tenancy or Agricultural Occupancy" (known as a section 13 notice).

 

The notice must specify the new rent. The notice must also state the date from which the increase is payable. That date must be:

 

• if the tenant pays rent monthly or more often (e.g. weekly, monthly, or fortnightly), at least one month later;

 

• if the tenant pays rent less often than monthly, at least one rental period later (e.g. if the tenant pays rent quarterly, he must be given at least one quarter's notice of the increase);

 

• if the tenant pays rent yearly, at least six months later.

 

Thus in 99% of cases the tenant will be notified of the increase one month before it takes effect.

 

The notice must be expressed to end on the day on which the new rent is due; so the notice period is worked out by counting backwards from that date. The tenant should carefully check whether he received the notice at least one clear calendar month before that date.

 

If the rent is payable less often than monthly, the tenant must check whether he received notice of the increase at least one clear rent period (or six months, where applicable) before that date.

 

 

Date of increase

 

The earliest date on which the rent can be increased under section 13 is 52 weeks (i.e. one year) after the date on which the tenancy began.

 

Subsequent increases can take place at intervals of not less than one year; but the landlord must properly serve a section 13 notice each time.

 

To take account of these rules, a landlord might lawfully choose to increase the rent on the same date each year.

 

 

Appealing against a Section 13 increase

 

A dispute about the validity of a section 13 notice will be heard by a Rent Assessment Committee (known as an "RAC"), not by the Court.

 

If the tenant does not want to pay the increase, he must apply to the Rent Assessment Committee. The application is only valid if it is received by the Committee before the date on which the new rent is payable under the section 13 rules.

 

The application MUST be made on the statutory form called "Application Referring a Notice Proposing a New Rent Under an Assured Periodic Tenancy or Agricultural Occupancy to a Rent Assessment Committee". This form is available from any Rent Assessment Committee (consult the Telephone Directory for the address of your local one).

 

The tenant cannot apply to a Rent Assessment Committee if he has already agreed to pay the increased rent.

 

The tenant can only challenge a rent increase, not a service charge increase, unless the service charge is included in the rent.

 

 

Landlord does not follow the correct procedure

 

If the landlord does not follow the correct procedure, the rent increase is invalid. The tenant is entitled to continue to pay the old rent. Rent arrears will only count as a ground for possession if the rent increase is lawful.

 

It is important to bear in mind, however, that shorthold tenants have no real security of occupation; so antagonising the landlord may lead him to start eviction proceedings.

 

If the tenant starts to pay the increased rent, he is deemed to have agreed the increase. The increased rent is then lawful, regardless of any procedural errors the landlord may have made.

 

A dispute about whether a rent increase is valid can be heard by the County Court.

 

A dispute about the validity of a notice under section 13 or section 6 of the Housing Act 1988 will normally be heard by a Rent Assessment Committee.

 

 

Warning: The rules about rent increases under section 13 are more complicated than can be dealt with in this brief outline, which deals only with the situations most commonly encountered. A tenant who receives a rent increase notice MUST consult a specialist adviser.

 

It should also be borne in mind that a Shorthold tenant occupying premises under a periodic tenancy can be evicted very easily, so these rights are illusory, because if the tenant opposes the rent increase the landlord can evict.

 

 

 

Advice & opinions on this forum are offered informally, without any assumption of liability. Use your own judgment. Seek advice of a qualified and insured professional if you have any doubts.

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