Hi all,

Can anyone help with some advice?

I have a final salary pension with an ex employer that was lets say very poor at communication when I worked there, now it's even worse.

I have not had an annual pension statement from them, and I have learned that 2 of the Trustee's no longer work at the company. I have contacted the manager of the department where I used to work by e-mail. He very quickly notified me that my query would be passed on and advised that I would be contacted.(Approx 9 weeks ago)

As yet I have heard nothing. This was not unexpected. I attempted to contact the Broker from the last information letter I received 2 yrs ago, but all I got in return was that the broker no longer existed and I should direct my enquiry direct to my ex employer. I have details of my pension scheme provider (AxA) and the number of my policy.

What are their legal obligations to me? Should I receive an annual statement? (I get statements from other pensions I have) Should I have been notified of any trustee changes within a certain timescale? Lastly, Can I complain to the FSA about their mis-management of the fund?

Any assistance would be appreciated.

Comments below

What are their legal obligations to me? Should I receive an annual statement? (I get statements from other pensions I have)

Yes you should providing they have your latest address on their records.

Should I have been notified of any trustee changes within a certain timescale?

 

If you are also a shareholder entitled to vote then yes, otherwise it is only common coutesy.

 

Lastly, Can I complain to the FSA about their mis-management of the fund?

 

Of the full fund investment yes but not the actual administration, eg no annual statements.

Thanks for the advice. I have contacted my previous employer again to offer them the chance to give me the information I need. They also still have my current address on file, inc my telephone, so my details are upto date.

If I have no Joy then I will contact AXA direct to see if they can help.

Thanks again aktiv.