Jump to content


  • Tweets

  • Posts

    • it is NOT A FINE.....this is an extremely important point to understand no-one bar a magistrate in a magistrates criminal court can ever fine anyone for anything. Private Parking Tickets (speculative invoices) are NOT a criminal matter, merely a speculative contractual Civil matter hence they can only try a speculative monetary claim via the civil county court system (which is no more a legal powers matter than what any member of Joe Public can do). Until/unless they do raise a county court claim a CCJ and win, there are not ANY enforcement powers they can undertake other than using a DCA, whom are legally powerless and are not BAILIFFS. Penalty Charge Notices issued by local authorities etc were decriminalised years ago - meaning they no longer can progress a claim to the magistrates court to enforce, but go directly to legal enforcement via a real BAILIFF themselves. 10'000 of people waste £m's paying private parking companies because they think they are FINES...and the media do not help either. the more people read the above the less income this shark industry get. where your post said fine it now says charge .............. please fill out the Q&A ASAP. dx  
    • Well done on reading the other threads. If ECP haven't got the guts to do court then there is no reason to pay them. From other threads there is a 35-minute free stay after which you need to pay, with the signs hidden where no-one will read them.  Which probably explains why ECP threaten this & threaten that, but in the end daren't do court. As for your employer - well you can out yourself as the driver to ECP so the hamster bedding will arrive at yours.  Get your employer to do that using the e-mail address under Appeals and Transfer Of Liability.  
    • good you are getting there. Lloyds/TSb...i certainly would not be risking possible off-setting going on if a choice were there, but in all honestly thats obv too late now..., however..you might not never be in that situation so dont worry too much. regardless to being defaulted or not, if any debt that is not paid/used in 6yrs it becomes statute barred. you need to understand a couple of things like 'default' and 'default notice' a default is simply a recorded D in the calendar section/history of a debt, it does not really mean anything. might slightly hit your rating. the important thing here is a default notice , these are issued by the original creditor (OC) under the consumer credit act, it gives you 14 days to settle whatever they are asking, if you don't then they have the option to register a defaulted date on your credit file. that can make getting other credit more difficult. and hits your rating. once that happens, not matter what you do after that, paying it or not or not paid off or not, the whole account vanishes from your credit file on the DN's 6th b'day. though that might not necessarily mean the debt is not still owed - thats down to the SB date above. an OC very rarely does court and only the OWNER of a debt can instigate any court action (Attempted a CCJ) DCA's debt collection agencies - DCA's are NOT BAILIFFS they have ZERO legal powers on ANY debt - no matter what it's TYPE. an OC make pass a debt to a dca as their client to try and spoof people into paying through legal ignorance of the above statement. an OC may SELL on an old debt to a DCA/debt buyer (approx 10p=£1) and then claim their losses through tax write off and their business insurance, wiping their hands of the debt. the DCA then becomes the debt OWNER. since the late 70's dca's pull all kinds of 'stunts' through threat-o-grams to spoof a debtor into paying them the full value of the debt, when they bought if for a discounted sum (typically 10p=£1). you never pay a dca a penny! if read carefully, NONE of their letters nor those of any other 'trading names' they spoof themselves under making it seem it's going up some kind of legitimate legal 'chain' say WILL anything....just carefully worded letters with all kinds of threats of what could/might/poss happen with other such words as instruct forward pass... well my dog does not sit when instructed too...so... DCA's SOMETIMES will issue a court claim, but in all honesty its simply a speculative claim hoping mugs wet themselves and cough up...oh im going to court... BIG DEAL DCA - show me the enforceable paperwork signed by me...9/10 they dont have it and if your defence is conducted properly, most run away from you . however before they do all that they now have to send a letter of claim, cause the courts got fed up with them issuing +750'000PA speculative claims and jamming up the legal system. so bottom line is two conclusions.... if you cant pay a debt, get a DN issued ASAP (stop paying it!) make sure it gets registered on your file then it stops hurting your file/future credit in 6yrs regardless to what happens (bar of course a later DCA CCJ - fat chance mind!)  once you've a registered DN , then look into restarting payments if the debt is still owed by the OC, if SOLD to a DCA, don't pay - see if they issue a letter of claim (then comeback here!).        
    • Any update here?  I ask as we have someone new being hassled for parking at this site.
    • Any update here?  I ask as we have someone new being hassled for parking at this site.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

BigCol45 v RBoS hes done it and ***WON ***


BigCol
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6211 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Dear all,

Got onto this site from MSE and can't say how much hope it has given me. I started proceedings against RBoS 23 May and have now go to the 1st Offer Letter. I calculate that I have been charged over £3000 and I have been offered £1687 in a letter as follows:

"Thank you for your letter of 23rd May 2006 and I apologise for any dissatisfaction caused by the application of charges to your account.

We believe that our charges are fair and reasonable and transparent. We consider that the amount debited to your account have been applied strictly in accordance with your agreement with us and our published tarrifs, which we are satisfied, complies with all applicable laws and regulations. We are also committed to ensuring the transparency of the information that we give to our customers about the operation of our products.

 

Against that background, we must differ to the views expressed in your letter.

 

However, we have taken the opportunity to review the charges applied to your account and as an exceptional matter we are prepared to refund £1687 as a gesture of goodwill. Acceptance by you will be in full and final settlement of all claims you may have relating to our charges.

(Final Para)

However, our Terms and Conditions will continue to apply and any charges that accrue in future must stand. Thank you again for taking the trouble to write and I hope that your concern is resolved to your satisfaction."

 

My overdraft limit is £3500 and I am trying everything that I can to reduce my outgoings (going through divorce at same time hence poor financial state), but charges seem to snowball. I pay £12 per month for a Royalties Gold account (which I will be changing in the near future as well as starting up an A&L account), but I just need a confidence boost. Is this letter from RBoS not admitting liability and flying in the face of OFT rulings? I will obviously refuse this offer of £1687 but what should my next move be?:???:

  • Confused 1

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

  • Replies 340
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Hiya

 

Just carry on with your proceedings. If you've done the preliminary letter next step is the Letter Before Action and then begin court proceedings.

 

Good luck xx

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

Link to post
Share on other sites

;) Cheers Stacymason! Fighting the Good Fight!!

 

One question I do have is that now that I have been offered a preliminary amount, BF's advice is to accept this amount but sign nothing. How do I do that? or do I speak to the Branch and tell them that I refuse their offer and I will be issuing my LBA letter? Confused of Cambridgecestershire (as I'm at work!):confused: Maybe BF could advise? I'm happy to go with the LBA, but £1687 would keep the fees from mounting.....8-)

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

8-) In fact, had a good chat with Elaine Rattray of Rugby RBoS who understands my plight but said that somebody else was deciding on the amount of an offer. I intimated that I would not accept £1687 so do I just check my deadlines and issue LBA or give them a chance to up the ante?:???:

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

I've just read Alicole's thread, she's beaten the RBoS so I'm following suit! Stuff their offer of £1687, I want the whole lot back! Just needed some reassurance I guess. Credit card companies next methinks!!:o

 

Having said that, any advice or brow soothing is more than welcome!!:cool:

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

Update:

 

LBA sent today & faxed to Branch. I accepted their goodwill gesture as an interim payment and gave them 14 days from today - roll on 4th July, maybe we'll see some fireworks before then!?!

 

 

RBoS - LBA sent 20 Jun - deadline 4 Jul - Claim £2926.70 and rising!

- Goodwill gesture of £1687 rec'd 17 Jun - SOD OFF!

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

:roll: Why oh why do Banks always deny everything first off? LBA hard copy posted to Rugby RBoS but Elaine Rattray (Dep Manager RBoS Rugby) working from Royal Leamington Spa branch (which co-incidentally used to be a pub! Oh how the wheels of commerce turn!) so I faxed it there to give her as much notice as possible (how nice of me). Clock is ticking mind, however I am trying hard not to get personal having been reminded by RBSBankTeller about the Human side. Give her her dues, Elaine is trying to help and is probably being hamstrung by 'policy', but "All's fair in love & banking". Parachute account activated, roll on 4 July.:p

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

:cool: Gosh, a swift reply from Elaine, thanking me for my letter but informing me that my case is now being handed up to 'Head Office' (shock horror!). Somebody will contact me in the next 10 days with the details of my case manager. I politely pointed out that come 4th Jul it escalates to Small Claims Court, so I trust I will be expecting something from Head Office or a Solicitors now then?

 

Has anyone else been handled by a Head (Office) Case Manager? Or is this just another way of putting some time hurdles in my way?

 

Nonetheless, following RBSBankTeller's thread, I thanked Elaine for her help and said it's nothing personal, she even wished me "Good Luck".

 

Counting the days!:rolleyes:

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

 

Has anyone else been handled by a Head (Office) Case Manager? Or is this just another way of putting some time hurdles in my way?

 

Counting the days!:rolleyes:

 

Anyone????:???:

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

Quick Update:

 

When I spoke to Elaine last week (16th) about deadlines, she told me that she'd already sent me a letter so I asked for a fax copy of the letter which she duly sent me. The letter was dated 8th June and sounds like the standard "thank you for your patience..blah....blah..timewasting...please lose interest...blah...we will contact you within the next 2 weeks (way past my deadline)..blah". Anyway, I replied with my LBA on 20th (post & fax). When I got home from work yesterday, guess what I found on the doormat? Yup, a letter dated 8th Jun!! I checked the envelope and it was, indeed, franked on 8th Jun, but for some unknown reason it was stamped in the post office at 15.45 on 20th Jun. How strange!! How much more justification do they want for us to press them and keep to our timescales!! What a bunch of snakes!! Going to phone the Branch now and thank them for the swift action on the posting!!:mad:

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

Just spoken to Elaine, she was very surprised to hear that the letter had been delayed because the Bank has a sealed envelope of mail taken to the Post Office everyday.....must have missed it then or the Postie has only just found it!!:eek: She also asked if I'd heard anything from Head Office to whit I replied "no". Would it be of use if I gave you my email address Elaine, "Oh, I'm not sure if they have email"!! Does Mr SCrooge still work there also? No email, I find that hard to believe, especially having read everyone else's thread and seen emails from good ole Tommy.....

Green On!!8-)

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

I'm almost certain it will be good old Tommy McClean who replies to your letter, although all he will do is re offer the last amount. Which you can promptly tell him to shove and file your claim on moneyclaim!!

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

Link to post
Share on other sites

:D Roger that, been investigating Moneyclaim and checking on the best time to post it, I believe that once all of my latest charges are applied on or around the 8th of Jul will do, go for the Max!

Cheers Stacy - how's your fight goin?

 

Green On!!8-)

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

I filed Moneyclaim on the 15th of June and Rbs acknowledged on 21st June so now have until 19th July to submit a response so I won't be expecting anything before the 18th July!!!!!!!!

 

Just going through credit card statements to see who else I can go after next!!!!!!!

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

Link to post
Share on other sites

Hmmm,

 

it all seems to have gone quiet on the RBS front, nothing from them for nearly a week now, the deadline of the 4th looms, this time-ish next week I will be filing on moneyclaim!

Green-on!!

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

Update:

Phoned the Rugby Branch on 28th, spoke to the very helpful Elaine to say that I had not yet heard anything from 'Head Office' and that the deadline was 4th July, hse said that she would check with them and get back to me. Which she then duly did, HeadOffice said they would be contacting me within the next 10 days! Ho hum, said I, the next stage gets initiated on 4th Jul so it's up to them, Small Claims court it is then.....still going to wait until last months charges are added to my account mind, so 10th July it will be(unless I can file over the weekend, but I guess it won't be looked at until the Mon am anyway?!?).:razz:

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

I have just tried to log on to RBS Digital Banking to be told that my password has been changed somehow! I may just be imagining things but has this anything to do with my claim at the moment? Has anyone else had problems with Digital Banking?:-|

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

Well, today is the deadline for a reply to my LBA! Nothing heard yet, wonder if there will be anything on the doormat when I get home? As I can't get on to Digital Banking at the moment, I can't check the latest state of play regarding my charges:rolleyes: . I requested a new auth code yesterday so I'll have to wait, otherwise I will have to get the branch to fax me a printout of the transactions since 1 Jul. If I were feeling snesitive I might think that the bank have had my digital banking account locked out....cue new conspiracy theory!!;)

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

I notice that the DPA Letter template has changed very slightly since I sent mine off, I had been wondering about the £10 fee, so now I know, luckily I haven't been charged but I would be claiming it back if I had, I will be if the other scroats charge me though!! Shame you can't claim for your own time, envelopes & postage etc just to really make the point!!

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

I notice that the Data Protection Act Letter template has changed very slightly since I sent mine off, I had been wondering about the £10 fee, so now I know, luckily I haven't been charged but I would be claiming it back if I had, I will be if the other scroats charge me though!! Shame you can't claim for your own time, envelopes & postage etc just to really make the point!!

 

I'm on the edge of my seat here waiting to see what happens Col. Keep us posted and GOOD LUCK!!!!!

RBOS: Fob off letter recieved 28th June.

LBA for £2,690 & LBA for £3,240 sent 1st July. Replt to LBA'S recieved 14/7/06......fob off again!!! watch this space

:lol: MCOL submitted 19/07/06 :cool:

Link to post
Share on other sites

Cheers Angel!

 

Still waiting for my Digital Banking password so that I can check up on my laest charges, if it isn't at home tonight I will have to wait until next week to MCOL them, shame but I want to make sure that I don't have to ask for more charges after the MCOL has been sorted out, but no doubt I will have to!! Why do they put so many (expensive) barriers in our way to getting our money back?!?! Surely they would be better off confirming authentic claims and just coughing up....instead of employing solicitors and paying MCOL costs and interest etc. Oh how the shareholders must be dancing in the aisles during their GMs....not!:lol:

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

Know what I love about the RBS?? the way that you get made to feel so special by Customer Relations. Found on door mat this evening a letter addressed to the correct person with the following salutation, "Dear Mr BigCob", letter purporting to be from Tommy McLean but pp'd for him as follows:

 

"Your complaint regarding charges has been passed to me and I am sorry we have failed to reach an agreement with you. Please accept my apologies for any unintended inconvenience or upset.

 

I regret that there is little that I can add constructively to previous comments but having reviewed your account, I can find no instance where charges have been applied when thay were not properly due. They have all been associated with a lack of covering funds in the account at the time items were presented for payment. Accordingly, the charges that have been applied to your account should stand.

 

That said, in the hope of forging a compromise and settlement with you we proposed an offer of £1,687 as a gesture of goodwill and without admission of error or liability. This would be paid on the basis of a full and final settlement.

 

I know you have declined this offer but I can do little more than ask you to review your decision. The offer is not to be increased.

 

Therefore, this is the bank's final response to you on this matter. Then lots of blah about Financial Ombudsman Service ......"

 

Well, that's it then! More reading up on MCOL tonight for me and get onboard over the weekend (if that's possible). Deadline ran out on 4th July, letter recieved 7th July, MCOL on 8th, with a nice letter to Mr Tommy thanking him for his kind letter and mis-spelling of my name, true customer relations, but not satisfactory. Unless somebody out there can see a reason not to "Go For It!":mad:

 

So that will be £2730.70 in charges, £240.69 in interest and however much for court fees! Charge!!!

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

Dear All,

 

just about to go for MCOL but need a quick sanity check on the claim wording, does this look like the right stuff?

 

"I have had a contract with the defendant bank since 1990 which is conducted on their standard terms and conditions. I am claiming the return of money taken by the defendant in the way of charges over the last 5 years plus the interest they have levied on those charges.The bank's charges are a disproportionate penalty and therefore unenforceable as they are contrary to common law. Further, as a disproportionate penalty they are invalid under the Unfair(Contracts) Terms Act 1977 s4 and under the Unfair Terms in Consumer Contracts Regulations 1999 Para 8 and sch2(1)(e).In the event that the charges

are not a penalty then they are unreasonable within the meaning of the Supply of Goods and Services Act 1982 s15. I have repeatedly asked the bank to justify their charges but they have declined to do so. I also claim interest under s69 of the County Courts Act 1984 at the rate of 8% a year from 3/1/01 to 12/7/06 of £243.75 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of 8%."

 

Total claim is for £2858.70 in charges plus £243.75 interest plus £120 costs.

 

Grateful for a quick check from the Mods or anyone else!:cool:

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...