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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Harrassment from Bank of Scotland


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Hi,

 

I was made redundant in May and unfortunately could not make payments on various credit cards and loans, I've been paying off what I can whilst waiting for my house sale to go through (which should be in 6 weeks). My outgoing living expenses are currently about £50 below my income so don't really have a massive amount to spare. Some of my Creditors have been fairly reasonable but the Bank of Scotland are calling me non-stop, they call me anytime between 8am in the morning to 9pm at night whether its a Monday or Sunday. I offer a payment that I can only just afford but they pester me for more, even if I offer more they ask for more on top!!! They ask if I can borrow off friends or relatives to pay the money I owe them and tell me that i'm accumilating charges not paying.. When I do pay some money to them that I can ill afford i'm called a week later with a request for more.. What is the best course of action to take? i've told them that they will receive an offer of settlement in due course and will have to be patient but they just won't back off!!! Looking at the OFT rules they appear to breaking a lot of them

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Absolutely - send the harassment letter, but don't be surprised if they ignore it. Personally I would send it recorded delivery so they can't deny receiving it. Also log every single call.

 

If you're feeling brave, you could try winding them up a bit by refusing to answer any of their security questions until they answer yours, or pick up the phone and say 'I'm just going to get my credit card', then put it next to a speaker with the volume turned up and see how long they will wait. If you have a read around the site, you'll find plenty more suggestions for revenge.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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