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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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HBOS?


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Found this site through money saving expert- v glad i did! Just had £30 charge and notice of £28 unauthorised o/draft charge for being £2 over my overdraft! £58 to resolve issue over £2, i'd say that's excessive.

 

My problem is i have both halifax and bank of scotland accounts. would i be better writing 2 seperate letters or as they are now supposedly HBOS will 1 letter be ok?

 

Thanks for all the great info!

Halifax: £478 (+ interest & cost) reimbursed

 

Halifax Visa: £370 - 1/2 back so far

 

Bank of Scotland: £802 (+ interest & costs) court ordered to pay (BoS failed to respond)

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2 letters

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Thanks!

When i actually thought about it it's obvious. Sent my letters this morning. Did try speaking to branch manager but was told charges were something i'd agreed to etc...

Halifax: £478 (+ interest & cost) reimbursed

 

Halifax Visa: £370 - 1/2 back so far

 

Bank of Scotland: £802 (+ interest & costs) court ordered to pay (BoS failed to respond)

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Sent both letters last week. Just for fun put extra note at bottom asking if banks could supply invoice of their costs which are covered by the charges.

 

Very flustered person called the other day saying he didn't think that would be possible. Something mumbled about not having access to that info. Asked him to confirm that in writing along with details of any intervention etc...

 

Good to know my money is in safe hands!

Halifax: £478 (+ interest & cost) reimbursed

 

Halifax Visa: £370 - 1/2 back so far

 

Bank of Scotland: £802 (+ interest & costs) court ordered to pay (BoS failed to respond)

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  • 4 weeks later...

Finally got Halifax statements but still waiting for Bank of Scotland. Sent away letter asking for £450 back so expecting automated no letter any day now. Will get letter before action sorted and have look at moneyclaim again.

 

Woman at phone banking was telling me they've had loads of these letters recently.

 

If they ask me to pay back overdraft because of this can i do anything? Noticed post about threats to close accounts being wrong but not sure where I stand with overdraft

Halifax: £478 (+ interest & cost) reimbursed

 

Halifax Visa: £370 - 1/2 back so far

 

Bank of Scotland: £802 (+ interest & costs) court ordered to pay (BoS failed to respond)

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Cheers!

 

Looks like i might have to sort out another overdraft with different bank just incase.

 

Fully intend to close account if they demand overdraft back anyway. I've already got another account set up.

Halifax: £478 (+ interest & cost) reimbursed

 

Halifax Visa: £370 - 1/2 back so far

 

Bank of Scotland: £802 (+ interest & costs) court ordered to pay (BoS failed to respond)

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  • 2 weeks later...

Well, still not got statements from Bank Of Scotland. Get different excuse each time I call. Should be here tomorrow apparently (won't hold my breath!)

 

Halifax seem to be bit quicker. Have just had letter offering me £75 goodwill gesture. Rather generously they provided pre-paid envelope in which I sent my refusal and gave them 7 days to offer me full amount.

 

Apparently they tried to call me but as they called my parents house I was 'unavailable to take (their) call.' In my letter I also pointed out that any future calls should probably be to my current number not my previous number. Sometimes I wonder wether they pay attention!

 

Pleased to see lots of people getting charges back now, hopefully won't be long now!

Halifax: £478 (+ interest & cost) reimbursed

 

Halifax Visa: £370 - 1/2 back so far

 

Bank of Scotland: £802 (+ interest & costs) court ordered to pay (BoS failed to respond)

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When do your 40 days end? Surely it can't be long now? Have you threatened them with reporting to the IC?

Sky

BOS - Prelim letter del 19/5/06 LBA del. no response - filed 12/06

Clydesdale Financial Services - Gave them their chances off to court we go!

HSBC - Watch out I'm coming after you next!

 

If you like anything I say click the scales!

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40 days are up today! Mentioned this when last called- nice woman assured me they would be here (hope she wasn't lying.)

 

Postman will probably come after I've left for work so won't find out till tonight.

 

Will definitely report to I.C. if don't get them

Halifax: £478 (+ interest & cost) reimbursed

 

Halifax Visa: £370 - 1/2 back so far

 

Bank of Scotland: £802 (+ interest & costs) court ordered to pay (BoS failed to respond)

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Well, got home to find postman left nothing for me! Away to read up on I.C. so I can complain. Phoned Bank of Scotland to let them know and was told statements should be here today.

 

Don't believe a word they say anymore. Just want money back and accounts closed

Halifax: £478 (+ interest & cost) reimbursed

 

Halifax Visa: £370 - 1/2 back so far

 

Bank of Scotland: £802 (+ interest & costs) court ordered to pay (BoS failed to respond)

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Have finally got B of S statements- yeah!

 

Letters requesting £750 from B of S and £350 from Halifax visa now sent.

 

Halifax have just sent their third letter telling me they will not repay charges for last 6 years. Funny, I've only had account 3 years and never mentioned 6 years in any letter (a new automated letter in use now!) They did offer me £50 and £150 but I asked for £450.

 

Going for a fun morning out to the court tomorrow to file claim. Hopefully get money back soon got to get wedding present for my cousin.

Halifax: £478 (+ interest & cost) reimbursed

 

Halifax Visa: £370 - 1/2 back so far

 

Bank of Scotland: £802 (+ interest & costs) court ordered to pay (BoS failed to respond)

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  • 3 weeks later...

Quick update:

 

Did get BoS statements and still waiting to hear back from them.

 

Halifax visa sent me e-mail saying " We have received the details of the OFT findings and are studying those findings closely, assessing the impact this has on all of our customers. There is no change to our current fee refund policy and we do not expect to make any announcements before the 31st May...I trust this clarifies the situation, Should you require further assistance,

please do not hesitate to contact our call centre on the above number."

Well obviously just sent them LBA and they have until tommorow to get back to me.

 

Halifax claim has gone to court yesterday (should have been couple of weeks ago but I'm skint so couldn't afford the £39.) I f nothing else at least I'll get interest now (fingers crossed!)

Halifax: £478 (+ interest & cost) reimbursed

 

Halifax Visa: £370 - 1/2 back so far

 

Bank of Scotland: £802 (+ interest & costs) court ordered to pay (BoS failed to respond)

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Just to let you know, i got in touch with RBS recently and they told me they could transfer my bank (HBOS) across to theirs for no fee and set up all of my direct debits in their bank. Plus i think they are offering £100 to switch at the moment. Maybe something worth looking into?

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Just to let you know, i got in touch with RBS recently and they told me they could transfer my bank (HBOS) across to theirs for no fee and set up all of my direct debits in their bank. Plus i think they are offering £100 to switch at the moment. Maybe something worth looking into?

 

Because the RBoS are so much better with regarding to charging and fees?!

Bank of Scotland - £4000+ returned. Scottish resident, scottish accounts, but it's Halifax Bank of Scotland now, so took 'em to court in Halifax. One small claims, one defence filed, one refund of all charges + interest! Done and dusted.

Next - Capital One :D

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It says in your signature that you are worried about 8 month timescale to get it all back? What do you mean?

Sky

BOS - Prelim letter del 19/5/06 LBA del. no response - filed 12/06

Clydesdale Financial Services - Gave them their chances off to court we go!

HSBC - Watch out I'm coming after you next!

 

If you like anything I say click the scales!

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Thanks daniel_r_clarke, will definitely look at RBOS. Figure all banks going to be about as crap as each other too but £100 sounds good!

Halifax: £478 (+ interest & cost) reimbursed

 

Halifax Visa: £370 - 1/2 back so far

 

Bank of Scotland: £802 (+ interest & costs) court ordered to pay (BoS failed to respond)

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It says in your signature that you are worried about 8 month timescale to get it all back? What do you mean?

Sky

 

Maximum possible time for claiming for 4 lots of £750, if they were to defend I expect. I think I worry unduly, to be honest, but I really wish Scotland had the same small claims limit as England & Wales.

Bank of Scotland - £4000+ returned. Scottish resident, scottish accounts, but it's Halifax Bank of Scotland now, so took 'em to court in Halifax. One small claims, one defence filed, one refund of all charges + interest! Done and dusted.

Next - Capital One :D

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Have to agree about that! Let's all move to England. My BoS claim is £802 to make sure I get that £52 I'll have to make two claims (bums!)

Halifax: £478 (+ interest & cost) reimbursed

 

Halifax Visa: £370 - 1/2 back so far

 

Bank of Scotland: £802 (+ interest & costs) court ordered to pay (BoS failed to respond)

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i will have to make 4 claims to reclaim my lot. Hopefully once the second claim goes in they will settle the total outstanding amount.

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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I'm thinking about Summary Cause. Costs the same to file... the risks are marginally greater, but only if they defend.

Bank of Scotland - £4000+ returned. Scottish resident, scottish accounts, but it's Halifax Bank of Scotland now, so took 'em to court in Halifax. One small claims, one defence filed, one refund of all charges + interest! Done and dusted.

Next - Capital One :D

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Was thinking about that myself, seems unlikely the banks would ever win even if they did go to court. Sods law though, just know I would be first they tried the whole court thing with.

 

Might try fruitycar's idea though. Take them to court for 1st lot then call them and see if they want to just give me the 2nd.

Halifax: £478 (+ interest & cost) reimbursed

 

Halifax Visa: £370 - 1/2 back so far

 

Bank of Scotland: £802 (+ interest & costs) court ordered to pay (BoS failed to respond)

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Halifax: £478 (+ interest & cost) reimbursed

 

Halifax Visa: £370 - 1/2 back so far

 

Bank of Scotland: £802 (+ interest & costs) court ordered to pay (BoS failed to respond)

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