Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

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Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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Thread: HBOS?

  1. #1

    Default HBOS?

    Found this site through money saving expert- v glad i did! Just had 30 charge and notice of 28 unauthorised o/draft charge for being 2 over my overdraft! 58 to resolve issue over 2, i'd say that's excessive.

    My problem is i have both halifaxicon and bank of scotland accounts. would i be better writing 2 seperate letters or as they are now supposedly HBOS will 1 letter be ok?

    Thanks for all the great info!

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  2. #2
    Site Team The Consumer Action Group BankFodder's Avatar



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  3. #3

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    Thanks!
    When i actually thought about it it's obvious. Sent my letters this morning. Did try speaking to branch manager but was told charges were something i'd agreed to etc...


  4. #4

    Default

    Sent both letters last week. Just for fun put extra note at bottom asking if banks could supply invoice of their costs which are covered by the charges.

    Very flustered person called the other day saying he didn't think that would be possible. Something mumbled about not having access to that info. Asked him to confirm that in writing along with details of any intervention etc...

    Good to know my money is in safe hands!


  5. #5

    Default Re: HBOS?

    Finally got halifaxicon statements but still waiting for Bank of Scotland. Sent away letter asking for 450 back so expecting automated no letter any day now. Will get letter before actionicon sorted and have look at moneyclaimicon again.

    Woman at phone banking was telling me they've had loads of these letters recently.

    If they ask me to pay back overdraft because of this can i do anything? Noticed post about threats to close accounts being wrong but not sure where I stand with overdraft


  6. #6

    Default Re: HBOS?

    ..not sure where I stand with overdraft..
    Interesting thread on that note


  7. #7

    Default Re: HBOS?

    Cheers!

    Looks like i might have to sort out another overdraft with different bank just incase.

    Fully intend to close account if they demand overdraft back anyway. I've already got another account set up.


  8. #8

    Smile Re: HBOS?

    Well, still not got statements from Bank Of Scotland. Get different excuse each time I call. Should be here tomorrow apparently (won't hold my breath!)

    halifaxicon seem to be bit quicker. Have just had letter offering me 75 goodwill gestureicon. Rather generously they provided pre-paid envelope in which I sent my refusal and gave them 7 days to offer me full amount.

    Apparently they tried to call me but as they called my parents house I was 'unavailable to take (their) call.' In my letter I also pointed out that any future calls should probably be to my current number not my previous number. Sometimes I wonder wether they pay attention!

    Pleased to see lots of people getting charges back now, hopefully won't be long now!


  9. #9

    Default Re: HBOS?

    When do your 40 days end? Surely it can't be long now? Have you threatened them with reporting to the ICicon?
    Sky


  10. #10

    Default Re: HBOS?

    40 days are up today! Mentioned this when last called- nice woman assured me they would be here (hope she wasn't lying.)

    Postman will probably come after I've left for work so won't find out till tonight.

    Will definitely report to I.C. if don't get them


  11. #11

    Thumbs down Re: HBOS?

    Well, got home to find postman left nothing for me! Away to read up on I.C. so I can complain. Phoned Bank of Scotland to let them know and was told statements should be here today.

    Don't believe a word they say anymore. Just want money back and accounts closed


  12. #12

    Default Re: HBOS?

    Have finally got B of S statements- yeah!

    Letters requesting 750 from B of S and 350 from halifaxicon visa now sent.

    Halifax have just sent their third letter telling me they will not repay charges for last 6 yearsicon. Funny, I've only had account 3 years and never mentioned 6 years in any letter (a new automated letter in use now!) They did offer me 50 and 150 but I asked for 450.

    Going for a fun morning out to the court tomorrow to file claim. Hopefully get money back soon got to get weddingicon present for my cousin.


  13. #13

    Default Re: HBOS?

    Quick update:

    Did get BoS statements and still waiting to hear back from them.

    halifaxicon visa sent me e-mail saying " We have received the details of the OFT findings and are studying those findings closely, assessing the impact this has on all of our customers. There is no change to our current fee refund policy and we do not expect to make any announcements before the 31st May...I trust this clarifies the situation, Should you require further assistance,
    please do not hesitate to contact our call centre on the above number."
    Well obviously just sent them lbaicon and they have until tommorow to get back to me.

    Halifax claim has gone to court yesterday (should have been couple of weeks ago but I'm skint so couldn't afford the 39.) I f nothing else at least I'll get interest now (fingers crossed!)


  14. #14

    Default Re: HBOS?

    Just to let you know, i got in touch with RBSicon recently and they told me they could transfer my bank (HBOS) across to theirs for no fee and set up all of my direct debits in their bank. Plus i think they are offering 100 to switch at the moment. Maybe something worth looking into?


  15. #15

    Default Re: HBOS?

    Ony a suggestion RichardK.

    They are all as bad as each other i'm afraid. Once i have all of my money back, i dont see why getting a hundred pounds extra would be a bad thing!


  16. #16

    Default Re: HBOS?

    Quote Originally Posted by daniel_r_clarke
    Just to let you know, i got in touch with RBSicon recently and they told me they could transfer my bank (HBOS) across to theirs for no fee and set up all of my direct debits in their bank. Plus i think they are offering 100 to switch at the moment. Maybe something worth looking into?
    Because the RBoS are so much better with regarding to charging and fees?!

    Bank of Scotland - 4000+ returned. Scottish resident, scottish accounts, but it's Halifax Bank of Scotland now, so took 'em to court in Halifax. One small claims, one defence filed, one refund of all charges + interest! Done and dusted.
    Next - Capital One
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  17. #17

    Default Re: HBOS?

    It says in your signature that you are worried about 8 month timescale to get it all back? What do you mean?
    Sky

    BOS - Prelim letter del 19/5/06 LBA del. no response - filed 12/06
    Clydesdale Financial Services - Gave them their chances off to court we go!
    HSBC - Watch out I'm coming after you next!

    If you like anything I say click the scales!
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  18. #18

    Red face Re: HBOS?

    Thanks daniel_r_clarke, will definitely look at RBOS. Figure all banks going to be about as crap as each other too but 100 sounds good!


  19. #19

    Default Re: HBOS?

    Quote Originally Posted by skyrocket123
    It says in your signature that you are worried about 8 month timescale to get it all back? What do you mean?
    Sky
    Maximum possible time for claiming for 4 lots of 750, if they were to defend I expect. I think I worry unduly, to be honest, but I really wish Scotland had the same small claimsicon limit as England & Wales.

    Bank of Scotland - 4000+ returned. Scottish resident, scottish accounts, but it's Halifax Bank of Scotland now, so took 'em to court in Halifax. One small claims, one defence filed, one refund of all charges + interest! Done and dusted.
    Next - Capital One
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  20. #20

    Default Re: HBOS?

    Have to agree about that! Let's all move to England. My BoS claim is 802 to make sure I get that 52 I'll have to make two claims (bums!)


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